Customer Service Representative

5 days ago


Tempe, Arizona, United States Insight Global Full time
Job Description

Job Title: Dispatch Operations Specialist

Location: Remote/Hybrid

Job Type: Contract, 4-month term with possibility of extension or conversion to full-time

Pay Rate: $20.82/hour

About the Role:

We are seeking a highly skilled and experienced Dispatch Operations Specialist to join our team at Insight Global. As a key member of our Driver Support Services team, you will be responsible for providing exceptional customer service and support to our clients' drivers and carriers.

Key Responsibilities:

  • Provide day-to-day support to drivers and carriers, resolving issues and disruptions in a timely and professional manner
  • Take inbound calls and respond to customer inquiries, providing solutions and workarounds as needed
  • Fulfill work orders for mechanical issues and other vehicle-related problems
  • Work closely with internal teams to resolve issues and improve processes
  • Meet or exceed performance metrics and quality standards

Requirements:

  • 1+ year of recent experience working in a call center or customer service role for a large enterprise company
  • Excellent phone presence and communication skills
  • Strong typing and computer skills, with ability to multitask and work in a fast-paced environment
  • Ability to work a heavy amount of overtime and adapt to changing priorities

What We Offer:

  • Competitive pay rate
  • Opportunity for contract extension or conversion to full-time role
  • Benefits package, including medical, dental, and vision insurance, HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching
  • Paid sick leave and other paid time off as provided by applicable law


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