Patient Services Representative

2 weeks ago

Plano, Texas, United States Texas Back Institute Full time

Position Overview

Introduction

At Texas Back Institute, we are committed to making a positive impact in our communities. As a vital member of our team, the Medical Office Specialist plays a crucial role in supporting our mission to provide exceptional healthcare services.

Benefits

We offer a comprehensive rewards package designed to enhance the health, lifestyle, career, and retirement of our employees. The benefits include:

  • Extensive medical coverage with low or no out-of-pocket costs, including prescription and behavioral health services, along with complimentary telemedicine and AirMed transportation.
  • Options for dental and vision insurance, life and disability coverage, flexible spending accounts, and various supplemental health plans.
  • Access to free counseling services and resources focused on emotional, physical, and financial wellness.
  • A 401(k) plan with a generous company match.
  • Employee Stock Purchase Plan offering discounts on company stock.
  • Support for family planning and adoption services.
  • Referral services for various personal needs, including childcare and home repairs.
  • Consumer discounts and financial assistance programs.
  • Educational support including tuition assistance and scholarships.
  • A recognition program to celebrate employee achievements.
  • Paid time off and family leave options.
  • Health Assistance Fund providing coverage based on income.

Note: Eligibility for benefits may vary.

Are you ready to unlock your potential with a leading healthcare provider dedicated to the growth and development of its staff? We are looking for a motivated Medical Office Specialist to help us achieve our objectives.

Job Summary and Qualifications

Role Description: The Medical Office Specialist serves as the primary contact for patients seeking to schedule appointments with our healthcare providers.

Key Responsibilities:

  • Manage incoming calls related to patient scheduling and inquiries.
  • Conduct intake assessments as necessary.
  • Evaluate scheduling requirements based on patient needs and other factors.
  • Utilize the EHR system to schedule appointments.
  • Process medical records requests as needed.
  • Maintain accurate records of referral information.
  • Document phone interactions promptly and accurately.
  • Ensure consistent attendance to provide excellent customer service.

Minimum Qualifications:

  • High school diploma or equivalent; college education preferred.
  • Experience in a high-volume medical office setting is advantageous.
  • Familiarity with patient intake processes is preferred.
  • Strong time management skills and self-motivation.
  • Excellent communication abilities with a track record of fostering positive relationships.
  • Detail-oriented with strong organizational skills.
  • Knowledge of insurance coverage and claims processes is a plus.

Core Competencies:

  • Maintain a positive demeanor at all times.
  • Exhibit a professional image in all interactions.
  • Demonstrate outstanding customer service skills.
  • Ability to connect effectively with diverse individuals.

Physical Requirements: This role primarily involves sitting, with occasional requirements to stand or walk. Reasonable accommodations may be made for individuals with disabilities.

Other Duties: This job description is not exhaustive and may be subject to change as necessary.

Texas Back Institute is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace.

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