Customer Service Representative

7 days ago

Plano, Texas, United States Toyota Motor Sales, U.S.A., Inc. Full time

About Toyota Motor Sales, U.S.A., Inc.

We are a leading automotive manufacturer dedicated to delivering exceptional customer experiences through innovative solutions and high-quality products. Our team is passionate about building strong relationships with our customers and providing them with the best possible service.

Job Summary

We are seeking a highly motivated and customer-centric Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for handling customer inquiries and resolving account-related issues in a professional and timely manner.

Key Responsibilities

  • Analyze customer payment history and communicate account status clearly and concisely.
  • Document all activities in accordance with established procedures and utilize the appropriate systems and forms.
  • Analyze account characteristics and negotiate with customers to bring their account current and/or recommend appropriate solutions.
  • Use collection and skip tracing tools to maintain delinquencies, repossessions, and losses at or below corporate objectives.
  • Promptly report/refer sensitive and complex issues to the Customer Service Supervisor.
  • Complete non-phone-based projects and account maintenance/remediation efforts.
  • Offer critical decision-making as necessary when assigning accounts out for repossession.

Requirements

  • High School Diploma or GED.
  • Ability to work collaboratively with other team members at all levels of the organization.
  • Excellent verbal communication and interpersonal skills.
  • Adaptability and coachability to work through complex changes/situations.
  • Working knowledge of Microsoft Office Applications (Word, PowerPoint, Excel, etc.).
  • College degree or equivalent work experience preferred.
  • Previous collections experience.

What We Offer

  • A work environment built on teamwork, flexibility, and respect.
  • Professional growth and development programs to help advance your career, as well as tuition reimbursement.
  • Vehicle purchase & lease programs.
  • Comprehensive health care and wellness plans for your entire family.
  • Flextime and virtual work options.
  • Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute.
  • Paid holidays and paid time off.
  • Referral services related to prenatal services, adoption, childcare, schools, and more.
  • Flexible spending accounts.

Belonging at Toyota

We value diversity and inclusion in the workplace and strive to create a culture where everyone feels welcome and valued. We are an equal opportunity employer and celebrate the diversity of the communities where we live and do business.

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