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Customer Service Representative

2 months ago

Plano, Texas, United States loanDepot Full time
About the Role

As a Customer Service Representative at loanDepot, you will play a critical role in providing exceptional customer service to our clients while assisting with general mortgage inquiries, concerns, and light collections efforts as needed.

Key Responsibilities
  • Handle inbound and outbound calls to current and early-stage delinquent accounts.
  • Effectively respond to internal/external customer emails and voicemails.
  • Assist with a variety of customer inquiries including but not limited to escrow, payment transactions, ARM changes, payoff requests, and other inquiries.
  • Perform other duties and projects as assigned.
Requirements
  • Mortgage Servicing experience required.
  • Escrow and MSP/Black Knight experience a plus.
  • Bilingual - Spanish speaking highly preferred.
  • Exceptional attention to detail, verbal, written, and interpersonal communication skills.
  • Proficient in Microsoft Office applications including Word, Excel, PowerPoint, and Outlook.
  • Must be self-motivated and able to multi-task with minimal supervision.
  • Bachelor's Degree or similar preferred.
  • Position is currently fully remote with the possibility of moving to a hybrid model in the future of 1-2 days in office, site specific.
Why Work for loanDepot
  • Aggressive compensation package based on experience and skill set.
  • Inclusive, diverse, and collaborative culture where people from all backgrounds can thrive.
  • Work with other passionate, purposeful, and customer-centric people.
  • Extensive internal growth and professional development opportunities including tuition reimbursement.
  • Comprehensive benefits package including Medical/Dental/Vision.
  • Wellness program to support both mental and physical health.
  • Generous paid time off for both exempt and non-exempt positions.