Healthcare Service Representative

2 weeks ago


Plano, Texas, United States Smile Brands Group Inc. Full time

Patient Service Representative

Company Overview:

Smile Brands Group Inc. is dedicated to providing exceptional dental care and customer service. We are committed to creating a positive experience for our patients and their families.

Job Description:

This role is essential in managing incoming calls from both new and existing patients for our affiliated dental offices. The Patient Service Representative will be responsible for scheduling initial and follow-up appointments while ensuring a high standard of customer service.

Key Responsibilities:

  • Efficiently handle incoming calls, providing top-notch service to enhance patient satisfaction and retention.
  • Schedule appointments for patients and their families, ensuring a seamless experience.
  • Address general inquiries from patients with professionalism and empathy.
  • Manage voicemail retrieval and follow up on missed appointments.
  • Perform daily administrative tasks to support the Call Center management team.
  • Handle 50-70 inbound calls daily in a dynamic environment.
  • Accurately enter data while multitasking across various systems.

Compensation and Benefits:

The starting base salary is $16.50 per hour, with the potential for an attractive monthly bonus based on performance metrics. On average, representatives can earn between $3,000 and $3,500 monthly, including base pay and bonuses. We also offer a comprehensive benefits package, including medical, dental, vision, and life insurance, along with a 401K plan.

Required Qualifications:

  • High school diploma or GED.
  • Proficiency in Microsoft Word and Excel.
  • Comfortable with learning new software systems.
  • Typing speed of at least 35 WPM.
  • Strong work ethic, attendance, and a positive attitude.

Preferred Skills:

  • Two years of customer service or sales experience in a fast-paced call center, preferably in the dental, medical, or insurance sectors.
  • Bilingual in English and Spanish is a plus.

Note: Smile Brands Group Inc. is an Equal Opportunity Employer.



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