Mental Health Case Manager, Licensed Clinical Social Worker

5 days ago

Bellevue, Washington, United States Kaiser Permanente Full time
About the Role

We are seeking a highly skilled Mental Health Case Manager to join our team at Kaiser Permanente. As a key member of our interdisciplinary care team, you will play a vital role in providing comprehensive mental health services to our patients.

Key Responsibilities
  • Outreach and Care Coordination: Provide outreach and care coordination as requested by the mental health care team, or as needed to facilitate smooth transitions between mental health providers and different levels of care.
  • Assessment and Triage: Assess and triage referred cases utilizing chart reviews, screening calls, and full assessments, related to anticipated level of care needs. Determine the level of care and provide effective communication of findings, actions taken, and further recommendations to appropriate care providers.
  • Development of Patient-Centered Plans: Develop and document patient-centered plans of care in collaboration with the member/family, appropriate KP staff, and providers. Develop relapse prevention plans as indicated.
  • Interdisciplinary Collaboration: Serve as an integral member of the interdisciplinary care team. Attend and facilitate care conferences, provide consultation and coordination with care team members, and advocate and collaborate across systems to support the member.
  • Brief Interventions: Provide brief interventions using evidence-based techniques such as behavioral activation, problem-solving, motivational interviewing, or other appropriate short-term approaches to promote patient engagement, self-management, and recovery.
  • Knowledge of Kaiser Permanente Services and Benefits: Maintain thorough knowledge of Kaiser Permanente services/benefits, public/private community resources, as well as federal/state laws which effect health care planning. Participate in educational activities which further members capacity to better direct their own health care experience.
  • Process Improvement: Participate in ongoing department and organization process improvement. This may include initiatives to broaden access to services, increase member satisfaction, and development of practice guidelines. Maintain data on population cases managed, utilization of services, and outcomes. Support care coordination for populations as identified by the mental health department.
Requirements
  • Experience: Minimum one (1) year of previous social work experience.
  • Education: Masters degree in social work (MSW).
  • License, Certification, Registration: Licensed Independent Clinical Social Worker (Washington) required at hire.
  • Additional Requirements: Ability to work effectively on a multi-disciplinary team. Broad-based knowledge of Mental Health diagnoses and treatment. Knowledge of risk factors of suicidality and lethality. Skills and ability to assess risk, lethality, and handle crisis situations. Demonstrates effective interpersonal, communication, and problem-solving skills. Experience in advocacy, education, and counseling, and resource research skills. Able to type 30 words per minute. Experience in collaboratively working with interdisciplinary teams and within a dynamic work environment. Core philosophy/value consistent with patient-centered approach to care. Culturally effective capabilities demonstrating a sensitivity and responsiveness to varying cultural beliefs.
Preferred Qualifications
  • Minimum (3) years of experience post licensure in hospital, outpatient clinic, or other mental health agency.
  • Working knowledge of KPWA services and benefits.
  • Expertise with brief interventions and case management techniques.
  • Demonstrated ability to provide leadership to a multi-disciplinary team.
  • Advanced knowledge of local and national resources related to health care.

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