Guest Services Manager

2 weeks ago

Savannah, Georgia, United States Kimpton Brice Hotel Full time

About Us:
The Kimpton Brice Hotel embodies the charm of the South, combining elegance with a hint of rebellious spirit. Nestled in the heart of Savannah's National Historic Landmark District, our boutique hotel offers a unique urban resort experience, surrounded by rich history, vibrant culture, and stunning architecture.

At HEI, we believe in fostering a diverse and inclusive workplace. If you find yourself excited about this opportunity but feel you may not meet every single qualification, we encourage you to apply. You could be the ideal candidate for this role or others within our organization.

We proudly welcome U.S. military veterans to apply.

Position Overview:
As a key member of our team, you will assist the Front Office Manager in overseeing the daily operations of the Front Office, ensuring exceptional guest experiences and adherence to corporate policies while achieving financial objectives. Your role will be pivotal in creating a welcoming atmosphere for all guests.

Key Responsibilities:

  • Effectively communicate with staff to provide clear instructions and guidance, monitoring performance and encouraging growth.
  • Welcome guests with a warm and genuine greeting, utilizing a positive tone and attentive listening skills to address their needs.
  • Facilitate the registration process efficiently, ensuring accurate data entry and confirming essential details such as guest count and room rates.
  • Handle financial transactions with precision, including credit card authorizations and cash management, while maintaining an organized house bank.
  • Answer phone calls promptly, taking messages and relaying information to guests as necessary.
  • Maintain composure during busy periods and emergencies, serving as a role model for colleagues and resolving guest issues with effective solutions.
  • Ensure compliance with attendance policies and maintain availability for scheduled shifts.
  • Perform additional job-related duties as assigned.

Qualifications:

  • High school diploma required; a college degree is preferred.
  • Minimum of one year of experience in customer service within the hospitality sector or a related field.
  • Strong interpersonal skills to effectively engage with both internal and external customers, demonstrating patience and diplomacy.
  • Basic math skills and proficiency in using a calculator for accurate financial calculations.
  • Ability to navigate and input data into a moderately complex computer system.
  • Physical capability to stand and move behind the front desk while remaining alert to potential emergencies.
  • Excellent verbal and written communication skills, with the ability to prepare detailed reports.
  • Ability to build and maintain positive working relationships with colleagues and guests.

Benefits:
HEI Hotels and Resorts is dedicated to providing a comprehensive benefits package that supports your physical, mental, and financial well-being. Our offerings include competitive medical and dental plans, vision insurance, and generous time-off policies. We also provide various financial protections, including life insurance and disability plans, alongside a 401(k) savings plan with matching contributions.

We are proud to partner with DailyPay, allowing our associates to access their earnings when they choose.

HEI Hotels and Resorts is an equal opportunity employer, evaluating applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

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