Current jobs related to Guest Services Manager - Savannah, Georgia - Kimpton Brice Hotel

  • Guest Services Manager

    1 month ago

    Savannah, Georgia, United States Evolution Parking & Guest Services Full time

    Job Title: Guest Services ManagerWe are seeking a highly skilled Guest Services Manager to join our team at Evolution Parking & Guest Services. As a key member of our operations team, you will be responsible for overseeing all aspects of our parking operations, including valet parking, guest service standards, and team member performance.Key...

  • Assistant Guest Services Manager

    2 weeks ago

    Savannah, Georgia, United States Evolution Parking & Guest Services Full time

    Job Title: Assistant Guest Services ManagerAbout Evolution Parking & Guest ServicesWe are a leading provider of specialized valet parking and front door services exclusively for hotels and resorts nationwide. Our team is dedicated to delivering exceptional guest experiences and ensuring the highest standards of quality and reliability.Job SummaryThe...

  • Guest Services Director

    7 days ago

    Savannah, Georgia, United States Evolution Parking & Guest Services Full time

    Job OverviewElevate your career with Evolution Parking & Guest Services as a Guest Services Manager. This dynamic role offers a unique blend of leadership, customer service, and operational expertise.Key Responsibilities:Oversee valet parking operations, ensuring seamless guest experiences and maintaining Forbes guest service standards.Prioritize client...

  • Guest Services Representative

    2 months ago

    Savannah, Georgia, United States Fairfield Inn & Suites Savannah Airport Full time

    Guest Services Representative - Front Desk OperationsAs a Guest Services Representative, you will play a crucial role in creating a welcoming atmosphere for our guests. Your responsibilities will include ensuring a smooth experience from the moment guests arrive until their departure.Manage guest bookings and facilitate check-in and check-out procedures...

  • Guest Services Coordinator

    2 months ago

    Savannah, Georgia, United States Fairfield Inn & Suites Savannah Airport Full time

    Guest Services Coordinator - Front Desk OperationsAs a Guest Services Coordinator, you will play a crucial role in ensuring that our guests enjoy a comfortable and memorable experience at our establishment.Manage guest bookings and oversee the check-in and check-out procedures efficiently.Coordinate with housekeeping to maintain updated room availability and...

  • Guest Relations Manager

    1 week ago

    Savannah, Georgia, United States Emerge Talent Cloud Full time

    Job DescriptionJob Title: Guest Relations ManagerDepartment: Guest RelationsReports To: Sr. Guest Relations ManagerFLSA Status: ExemptAbout the Client:Our client is a leading conservation center dedicated to saving rare wildlife species and preserving natural habitats. The site features lodges, offices, and recreational facilities that cater to guests and...

  • Guest Services Coordinator

    2 months ago

    Savannah, Georgia, United States Fairfield Inn & Suites Savannah Airport Full time

    Guest Services Coordinator - Front Desk OperationsAs a Guest Services Coordinator, you will represent the hotel, ensuring that every guest enjoys a smooth and enjoyable experience from arrival to departure.Manage guest bookings and oversee the check-in and check-out procedures.Coordinate with housekeeping to maintain accurate room status and facilitate...

  • Guest Services Associate

    2 weeks ago

    Savannah, Georgia, United States Fairfield Full time

    Key ResponsibilitiesEnsure a seamless and welcoming experience for all guestsAddress and resolve guest concerns in a timely and professional mannerManage guest arrivals and departures efficientlyProvide exceptional service and support to guests throughout their stayWhat We OfferA dynamic and supportive work environmentOpportunities for growth and...

  • Guest Services Coordinator

    2 months ago

    Savannah, Georgia, United States Fairfield Inn & Suites Savannah Airport Full time

    Guest Services Coordinator - Front Desk OperationsAs a Guest Services Coordinator, you will represent the hotel, ensuring that guests enjoy a smooth and comfortable experience from arrival to departure.Manage guest bookings and oversee the check-in and check-out procedures.Coordinate with housekeeping to maintain accurate room status and address maintenance...

  • Guest Services Coordinator

    2 months ago

    Savannah, Georgia, United States North Point Hospitality Group Full time

    Position OverviewSUMMARY:We are pleased to announce openings for the Guest Services Coordinator role within our esteemed North Point Hospitality Group. As a vital member of our team, the Guest Services Coordinator exemplifies our commitment to exceptional service by warmly welcoming guests upon their arrival, expertly managing transactions, and promptly...

  • Guest Services Representative

    2 months ago

    Savannah, Georgia, United States North Point Hospitality Group Full time

    Job OverviewPOSITION SUMMARY:We are pleased to announce openings for the Front Desk position at various locations. As a vital member of the North Point Team, the Front Desk Associate exemplifies NPH Guest Service Principles by warmly welcoming guests upon their arrival, efficiently managing business transactions, and promptly addressing guest inquiries and...

  • Guest Services Representative

    2 months ago

    Savannah, Georgia, United States 300 West Bay LLC Full time

    Position OverviewThe Front Desk Associate plays a crucial role in ensuring a welcoming atmosphere for all guests. This position involves a variety of responsibilities that contribute to the overall guest experience.Key Responsibilities:Warmly greets and assists guests upon their arrival.Oversees the guest check-in and check-out procedures, including...

  • Valet Parking Attendant

    2 weeks ago

    Savannah, Georgia, United States Evolution Parking & Guest Services Full time

    Job OverviewElevate the guest experience as a Valet Parking Attendant with Evolution Parking & Guest Services. As a key member of our team, you will provide exceptional customer service, ensuring a seamless and memorable experience for our guests.Key Responsibilities:Deliver first-class customer service to guests in a professional, courteous, and efficient...

  • Guest Services Representative

    2 weeks ago

    Savannah, Georgia, United States HLC Hotels Full time

    Job SummaryAs a Guest Services Representative with HLC Hotels, you will be responsible for delivering exceptional customer experiences and ensuring seamless guest arrivals and departures. Your role will involve booking reservations, responding to inquiries, and providing recommendations to guests.Key ResponsibilitiesWelcome guests with a warm and welcoming...

  • Guest Service Representative

    2 weeks ago

    Savannah, Georgia, United States Candlewood Suites Savannah Airport Full time

    Job SummaryCandlewood Suites Savannah Airport is seeking a Guest Service Representative to join our team. As a Guest Service Representative, you will be responsible for providing exceptional guest service and ensuring a smooth check-in and check-out process.Responsibilities:Greet and register guests, ensuring a warm and welcoming experienceProcess guest...

  • Guest Services Representative

    2 months ago

    Savannah, Georgia, United States Kimpton Brice Hotel Full time

    About Us:The Kimpton Brice Hotel embodies the charm of the South, presenting a beautiful exterior paired with a spirited and unique interior. Nestled in the heart of Savannah's National Historic Landmark District, our boutique hotel offers an urban resort atmosphere surrounded by rich history, museums, gardens, and vibrant local attractions. Experience the...

  • Guest Services Representative

    2 weeks ago

    Savannah, Georgia, United States Extended Stay Full time

    Guest Services RepresentativeAt Extended Stay, we're looking for a Guest Services Representative to join our team. As a Guest Services Representative, you'll be responsible for providing exceptional customer service to our guests.Key Responsibilities:Assist guests at all times and respond to guest requests with diligent follow throughProcess reservations,...

  • Guest Services Representative

    4 weeks ago

    Savannah, Georgia, United States Fairfield Full time

    Job SummaryAs a Guest Services Associate at Fairfield, you will be responsible for ensuring that all guests receive exceptional service and have a memorable experience.Key ResponsibilitiesProvide efficient and courteous service to all guestsAddress guest concerns and ensure follow-up is completeCheck in guests during peak hours and ensure a smooth arrival...

  • Guest Services Representative

    6 days ago

    Savannah, Georgia, United States Extended Stay Full time

    Key Responsibilities:As a Guest Services Representative at Extended Stay, you will be responsible for providing exceptional customer service to our guests. This includes:Assisting guests at all times and responding to their requests in a timely and professional manner.Providing reasonable accommodations to guests as needed.Processing reservations,...

  • Guest Services Representative

    2 weeks ago

    Savannah, Georgia, United States Fairfield Full time

    Job SummaryAs a Guest Services Associate at Fairfield, you will be responsible for ensuring that all guests receive exceptional service and have a memorable experience.Key ResponsibilitiesProvide efficient and courteous service to all guestsAddress guest concerns and ensure follow-up is completeCheck in guests during peak hours and ensure a smooth arrival...

Guest Services Manager

2 months ago

Savannah, Georgia, United States Kimpton Brice Hotel Full time

About Us:
The Kimpton Brice Hotel embodies the charm of the South, combining elegance with a touch of spirited individuality. Nestled in the heart of Savannah's National Historic Landmark District, our boutique hotel offers a unique urban resort experience, surrounded by rich history, stunning architecture, and vibrant culture.

At HEI, we are committed to fostering a diverse and inclusive workplace. If you are enthusiastic about this position but feel your qualifications do not perfectly align, we encourage you to apply. You might be the ideal candidate for this or other opportunities within our organization.

We value military experience and welcome all qualified military candidates to apply.

Position Overview:
As a key member of our team, you will assist the Front Office Manager in overseeing daily operations at the Front Office. Your primary goal will be to ensure exceptional guest satisfaction, uphold quality service standards, and adhere to corporate policies while achieving financial objectives. You will play a vital role in creating a welcoming atmosphere for guests during their arrival, departure, and throughout their stay.

Key Responsibilities:

  • Effectively communicate both verbally and in writing to provide clear guidance to staff. Assign tasks and instruct guest service agents on their responsibilities while monitoring performance and encouraging improvement.
  • Warmly greet guests upon arrival, ensuring a friendly and sincere welcome. Utilize a positive and clear speaking voice, actively listen to requests, and respond appropriately with accurate information regarding hotel amenities and local attractions.
  • Facilitate the registration process by accurately inputting and retrieving information from our computer system, confirming essential details such as guest count and room rates. Promote HEI Hotels and Resorts along with brand-specific marketing initiatives.
  • Verify and process credit card transactions for authorization, manage cash handling, and balance an assigned house bank. Accept various forms of payment and perform accurate arithmetic calculations as needed.
  • Promptly answer phone calls with a positive demeanor, input messages into the system, and relay information to guests. Retrieve mail and packages for customers as requested.
  • Maintain composure and alertness during busy periods and emergency situations, serving as a role model for colleagues. Address customer issues and complaints through thorough investigation and effective resolution strategies.
  • Adhere to attendance policies and be available for regular shifts.
  • Perform additional job-related duties as assigned.

Qualifications:

  • High school diploma required; college degree preferred.
  • Minimum of one year of experience in customer service within the hospitality industry or a related field.
  • Strong interpersonal skills to effectively engage with both internal and external customers, demonstrating patience and diplomacy in resolving conflicts.
  • Basic mathematical skills and proficiency in using a calculator for moderately complex calculations.
  • Ability to navigate and input information accurately into a moderately complex computer system.
  • Physical capability to stand and walk for extended periods behind the front desk, with the ability to identify emergency situations.
  • Strong verbal and written communication skills, with the ability to prepare detailed reports on room availability and revenue.
  • Proven ability to establish and maintain effective working relationships with colleagues and guests.
  • Effective communication skills, adaptable to various audiences.

Benefits:
HEI Hotels and Resorts is dedicated to providing a comprehensive benefits package that supports your physical, mental, and financial well-being.

We offer competitive medical and dental plans through Anthem Blue Cross Blue Shield, along with vision insurance via EyeMed. Our vacation, sick leave, and holiday programs allow you to recharge with time off. Additionally, HEI provides pet insurance through the ASPCA. For financial wellness, we offer various coverage options, including life insurance and short- and long-term disability plans. Our 401(k) Savings Plan features matching contributions, along with discounts through our 'YouDecide' and hotel room discount programs. Specific details and eligibility for these programs may vary by location and employment status.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.