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Guest Services Specialist

2 months ago

Savannah, Georgia, United States Plant Riverside District Full time

Exciting Career Opportunity at Plant Riverside District

Plant Riverside District is renowned for its commitment to exceptional hospitality, featuring a collection of distinctive hotel and resort properties. Our dedicated team is focused on creating memorable experiences for our guests while fostering a culture of growth and development.

We believe that a positive environment is essential for success.

As a member of our team, you will benefit from a comprehensive range of perks, including:

  • Exclusive Employee Discounts
  • Competitive Salary & Bonus Opportunities
  • Health Insurance Options
  • Life Insurance Coverage
  • Disability Insurance
  • Pet Coverage
  • Educational Assistance Programs
  • Retirement Savings Plan with Company Contributions
  • Support Programs for Employees

Position Overview: Front Office Agent

ROLE SUMMARY
The primary objective of the Front Office Agent position is to warmly greet our guests, ensuring a smooth check-in and check-out experience while effectively addressing guest inquiries. You will uphold our organization's mission and values, delivering exemplary service and support.

Key Responsibilities
  • Warmly greet and engage guests with professional hospitality standards
  • Assist with maintaining cleanliness in public areas and guest facilities
  • Ensure guest privacy and confidentiality
  • Manage check-in, check-out, and room assignments
  • Coordinate room readiness with housekeeping staff
  • Provide parking assistance and support guests with bell services
  • Efficiently handle guest charges and payments
  • Run daily operational reports and verify billing accuracy
  • Operate the phone system and manage wake-up calls
  • Assist guests with inquiries and requests
  • Resolve guest issues and promote room upgrades and amenities
  • Maintain a clean work environment and uphold confidentiality
  • Stay informed about hotel services and local attractions
  • Respond promptly to guest needs and concerns
  • Collaborate with various departments to fulfill guest requests
  • Accurately handle guest messages
  • Adhere to company policies and safety protocols
  • Assist guests with disabilities as needed
  • Foster a positive team atmosphere
  • Participate in training and team meetings
  • Perform additional duties as required
Required Qualifications
  • Strong proficiency in front desk operations and relevant software
  • Ability to remain calm, make sound decisions, and solve problems
  • Excellent communication and interpersonal skills
  • Thorough understanding of office equipment and property management systems
Minimum Requirements
  • Bachelor's degree in Business or equivalent experience
  • At least 1 year of relevant experience in a similar role
  • Experience in luxury markets is preferred
  • Background in hotel management is advantageous
Work Environment
  • Work in a shared environment with varying noise levels
  • Manage changing priorities and deadlines with professionalism
  • Flexible scheduling based on operational needs
Physical Demands
  • Regular tasks involve visual, auditory, and physical activities
  • Ability to lift up to 50 lbs
  • Frequent movement and extended periods of standing

Plant Riverside District is an Equal Employment Opportunity Employer
We embrace diversity and do not discriminate based on legally protected characteristics.