Lead Audio-Visual and Video Conferencing Specialist
2 weeks ago
About Upgrade, Inc.:
Upgrade is a pioneering fintech organization dedicated to offering accessible and responsible credit, mobile banking, and payment solutions to everyday consumers. Recognized as the fastest growing company in the Americas last year by the Financial Times, Upgrade Card has also been acknowledged as the fastest growing credit card in America for two consecutive years. We have successfully provided over $31 billion in responsible credit to our 5 million customers, and our company is supported by some of the most esteemed technology investors, recently achieving a valuation of $6.3 billion.
At Upgrade, we pride ourselves on fostering an energizing, collaborative, and inclusive workplace culture where team members support one another, innovate, and drive the company and its customers toward success. Our commitment to creating a positive work environment has earned us accolades such as "Best Place to Work in the Bay Area" for three consecutive years, recognition as a "Top Company to Work for in Arizona," and annual awards for having one of the "Best Engineering Departments" from Comparably. We have also been celebrated for our dedication to diversity, women, culture, and veterans.
About Our Team:
Our IT Corp team is on the lookout for an onsite Lead Audio-Visual and Video Conferencing Specialist. This pivotal role involves designing, setting up, configuring, troubleshooting, and maintaining systems that support audio-visual and video teleconferencing environments. The specialist will collaborate closely with the IT team and the organization to ensure that both in-house and third-party audio-visual and video teleconferencing hardware and software align with business needs. This position serves as the primary resource for audio-visual systems expertise within the company.
Key Responsibilities:
- Conduct preventive maintenance checks on audio-visual and video teleconferencing equipment.
- Design, implement, and manage conference meeting rooms equipped for Google Meet and Zoom.
- Assist C-suite executives in troubleshooting technical challenges.
- Coordinate audio-visual and video teleconferencing projects with IT and leadership teams across various locations.
- Minimum of 5 years of experience in supporting audio-visual and video teleconferencing systems, including Google Meet and Zoom, with a solid understanding of software management systems.
- Proficient in troubleshooting client operating systems, including MacOS, Windows, and ChromeOS, along with a strong grasp of network principles.
- In-depth knowledge of audio-visual technologies and IT systems.
- Excellent verbal and written communication skills, with a focus on collaboration and attention to detail.
- Experience in supporting C-suite executives and leadership teams.
- Able to adapt to new equipment and technologies independently.
- A bachelor's degree in Information Systems or a related field is preferred but not mandatory.
- Competitive salary and stock option plan.
- Comprehensive medical, dental, and vision insurance coverage.
- Flexible paid time off.
- Opportunities for professional development and growth.
- Paid parental leave.
- Health and wellness initiatives.
Upgrade is an equal opportunity employer, committed to fostering a diverse and inclusive workplace. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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