Head of Human Resources Operations

2 weeks ago

Kalamazoo, Michigan, United States The Ladders Full time


Position at The Ladders

ABOUT US:

We are a premier organization dedicated to connecting top talent with exceptional career opportunities. Our commitment to excellence is reflected in our innovative approach to recruitment and talent management. We believe that our strength lies in our people, and we foster a culture that prioritizes collaboration, respect, and continuous improvement.

At The Ladders, we recognize that a safe and supportive work environment is essential for success. We are committed to providing our employees with comprehensive onboarding and ongoing development opportunities to ensure they thrive within our organization.

We are dedicated to selecting the right individuals for our team and equipping them with the necessary tools to excel in their roles. Through assessments and training programs, we empower our employees to understand their strengths and work effectively with their colleagues.

SUMMARY:

Reporting directly to the Chief Human Resources Officer, the Head of Human Resources Operations will provide strategic, operational, and communication support for HR initiatives that align with organizational growth and objectives. You will oversee people-focused activities within your designated area and, in the absence of the CHRO, for the organization as a whole. This role is responsible for the development and enforcement of all employee-related policies and programs that guide the organization in achieving its business goals. You will mentor leaders in best practices and build strong partnerships across various functions to deliver value-added services to both leaders and employees. The Head of HR Operations must maintain a comprehensive understanding of business operations, strategic planning, culture, and core values. This position requires the ability to lead employees in career development and contribute to the corporate strategic planning process. You will collaborate with the CHRO to execute the long-term strategic plan for HR that aligns with our people-first, talent-driven philosophy. The role is also responsible for ensuring that HR functions adhere to company policies, ethical practices, and regulatory requirements.

This is a full-time exempt position, requiring a minimum of 40 hours per week, with the potential for additional hours as needed.

SUPERVISORY RESPONSIBILITIES:

This position serves as a leader, coach, and mentor for other roles within the department and the organization.

ESSENTIAL DUTIES & RESPONSIBILITIES:
  • Department Leadership
    • Leads departmental projects and initiatives in collaboration with business leaders and other HR specialists.
    • Analyzes HR processes to identify and implement improvement opportunities in partnership with relevant stakeholders.
    • Manages complex employee relations issues and conducts thorough investigations.
    • Provides performance management guidance to leadership, including coaching and career development.
    • Supports the CHRO in developing and implementing annual departmental goals and projects.
    • Oversees the departmental budget.
    • Maintains all employee-related records and reports.
    • Represents the organization at professional events and networking conferences.
  • Employee Engagement and Retention
    • Acts as a strategic partner and primary contact for business leadership, providing feedback to the CHRO as necessary.
    • Collaborates with functional experts to ensure the successful delivery of departmental goals.
    • Creates and monitors metrics to assess the effectiveness of employee retention and engagement initiatives.
    • Manages employee termination processes.
    • Works with the Executive Team to evaluate cultural alignment with organizational processes.
    • Enhances organizational performance through continuous learning and development.
    • Serves as a liaison for employees throughout their lifecycle within the organization.
    • Supports the annual performance review process as needed.
    • Acts as a resource for employee training and development needs.
    • Works closely with leaders to improve work relationships and increase retention.
    • Provides guidance on workforce planning and succession planning.
    • Promotes equity and diversity within the organizational culture.
  • Employee Benefits & Compensation
    • Supports new hire onboarding and explains benefits enrollment processes.
    • Manages unemployment claims.
    • Collaborates with other HR leaders to resolve compensation and benefits inquiries.
    • Assists in administering employee incentive and bonus programs.
    • Oversees the employee wellness program.
REQUIRED COMPETENCIES:

Develops Talent
  • Prioritizes the development of others through coaching and feedback.
  • Aligns employees' career goals with organizational objectives.
  • Encourages acceptance of developmental opportunities.
Drives Results
  • Maintains a strong focus on achieving objectives.
  • Perseveres in overcoming obstacles to meet goals.
  • Has a proven track record of success.
  • Motivates others to achieve results.
Manages Complexity
  • Asks insightful questions to analyze situations effectively.
  • Utilizes diverse data sources for problem-solving.
  • Identifies root causes of complex issues.
  • Evaluates options and their implications.
Optimizes Work Processes
  • Creates efficient processes to accomplish tasks.
  • Designs workflows that facilitate remote management.
  • Seeks opportunities for process improvement.
Plans and Aligns
  • Sets objectives that align with broader organizational goals.
  • Breaks down objectives into actionable initiatives.
  • Stages activities with relevant milestones.
  • Anticipates and adjusts contingency plans as needed.
Performs other related duties as assigned.

DESIRED REQUIREMENTS:
  • Bachelor's Degree.
  • Ten or more years of progressive HR experience, including HRBP or Director-level roles.
  • SHRM-CP or PHR certification required; SHRM-SCP preferred.
  • Broad knowledge of HR functions.
  • Strategic mindset with the ability to lead initiatives through organizational change.
  • Demonstrated impact on organizational success.
  • Servant leadership mentality.
  • Excellent communication skills with the ability to influence leadership.
  • Detail-oriented and organized, capable of managing multiple priorities.
  • Experience in developing and implementing HR policies and conducting audits for compliance.
  • Proficient in HR management systems.
  • Strong proficiency in Microsoft Office suite.
Highly valued, but not required:
  • Master's degree in business, Human Resources Management, or Organizational Development.
BENEFITS FOR THIS POSITION INCLUDE:
  • Competitive wages and benefits, including:
  • Medical, Dental & Vision Insurance.
  • Unlimited PTO & Paid Holidays.
  • 401(k) Matching Contributions.
  • Flexible Spending Accounts (FSA).
  • Employee Assistance Program (EAP).
  • Parental Leave Policy.
  • Short and Long-Term Disability Insurance.
  • Term Life and AD&D Insurance.
Physical Demands - Office

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use the computer, telephone, and other office equipment. The employee frequently is required to walk, sit, and talk or hear. The employee is occasionally required to stand; climb or balance; stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Work Environment - Office

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee works in an office environment with typical ambient room temperatures, lighting, and office equipment.

This Position Description reflects the position's essential functions and does not prescribe or restrict the tasks that may be assigned.

The Ladders is an Equal Opportunity Employer (EOE). We celebrate diversity and invite all qualified applicants to apply without fear of judgment and pledge to not discriminate against individuals based on race, color, religion, national origin, gender, physical or mental disability, veteran status, or age.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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