Lead Engagement Strategist

2 weeks ago

San Francisco, California, United States LiveRamp Full time

LiveRamp stands as the premier data collaboration platform, favored by the most forward-thinking organizations globally. As a pioneering force in consumer privacy, data ethics, and foundational identity, LiveRamp is redefining the approach to constructing a cohesive customer perspective with unparalleled clarity and context, all while safeguarding vital brand and consumer trust.

Numerous global innovators, including renowned consumer brands, technology leaders, financial institutions, retailers, and healthcare pioneers, rely on LiveRamp to cultivate lasting brand and business value. This is achieved by enhancing customer engagement and loyalty, forging new partnerships, and optimizing the utilization of first-party data, all while navigating the swiftly changing landscape of compliance and privacy mandates.

Engagement Strategist Role Overview

The Engagement Strategist plays a crucial role in collaborating with Commercial Leads and Services Consultants to deliver the comprehensive suite of LiveRamp Global Services (LGS). This encompasses Core (Foundational) services, Advisory Services (Consulting Services), and any additional offerings pertinent to targeted customer segments.

The key indicator of success in this position will be the effective execution of LGS projects, which may vary in complexity. This individual will engage with C-level client executives regularly and foster robust relationships across core sales, product, and operations to ensure client requirements are fulfilled.

Your Responsibilities:

  • Collaborate with all members of the LiveRamp Global Services (LGS) team to guarantee the successful delivery of services sold by directly managing projects in conjunction with the LGS practice area responsible for execution.
  • Accurately formulate project and resource plans in partnership with clients and LGS practice leads, assessing projects to ensure compliance with LGS standards, budget adherence, and deadline fulfillment.
  • Independently define LGS engagements while utilizing subject matter experts (SMEs) as necessary to validate scope.
  • Lead or participate in client meetings employing a consultative methodology.
  • Manage client relationships through project oversight—collaborate with customers and internal stakeholders to comprehend business objectives and aspirations.
  • Provide escalation pathways to the Engagement Management Lead or Engagement Director for both internal and external issues.
  • Identify challenges and formulate practical recommendations to enhance customer value.
  • Exhibit a profound understanding of LiveRamp products and services.
  • Offer mentorship and guidance to fellow team members as needed.
  • Willingness to travel a few times annually.

About You:

  • 3-5 years of experience in project management or a customer-facing role driving projects, consulting, and/or executing deliverables.
  • 1-2 years of delivering professional services for a strategic consulting firm, SaaS/AdTech company, or large-scale system integrator—experience in high-growth or fast-paced environments is advantageous.
  • A comprehensive understanding of and experience in TV and/or digital media, including the interplay between bought, earned, and owned media.
  • Hands-on analytics experience (media, customer, digital, big data) is a significant plus.
  • Exceptional executive-level communication skills, both written and verbal—capable of discerning underlying business inquiries and effectively conveying technical and non-technical concepts to clients and colleagues at all levels.
  • Strong project management capabilities—must be adept at multitasking and managing various projects, workstreams, and programs.
  • Excellent communication skills with the ability to analyze, synthesize, and present data to diverse stakeholders (customers and partners).
  • A strategic thinker and problem solver who employs data, analytical skills, and storytelling to support reasoning.
  • Experience leading cross-functional teams—highly collaborative with strong interpersonal skills.
  • Driven to set and achieve goals, taking initiative within the workplace—proactive, thorough, and transparent.
  • Thrives in dynamic teams and evolving job functions.
  • Comfortable navigating ambiguous environments with strong critical thinking and problem-solving abilities.
  • Willingness to travel at least a few times annually.

Benefits:

  • People: Collaborate with talented, friendly, and dedicated individuals who are passionate about their work.
  • In-Office Food: Enjoy catered meals, endless snacks, and occasional food truck visits.
  • Fun: Participate in in-person and virtual events such as game nights, happy hours, camping trips, and sports leagues.
  • Work/Life Harmony: Flexible paid time off, remote work options, and paid parental leave.
  • Whole Health Package: Comprehensive medical, dental, vision, and disability insurance, along with mental health support and fitness reimbursement.
  • Savings: Benefit from our 401K matching plan to help you plan for the future.
  • Remote Work Support: A robust program to assist in establishing a home office that suits your needs.

Location: Work remotely or in key metropolitan areas.

The approximate annual compensation range is competitive, reflecting the total compensation package and benefits, determined by various factors including experience, knowledge, skills, and abilities.

More about us:

LiveRamp's mission is to connect data in meaningful ways, starting with our people. We believe that inspired teams consist of individuals from diverse backgrounds and experiences. We recognize that individuals perform best when they can bring their whole selves to work and feel a genuine sense of belonging. Connecting LiveRampers to new ideas and each other is a guiding principle that shapes our hiring, training, and growth across multiple countries and continents.

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