Chief Operations Officer

3 weeks ago

Eugene, Oregon, United States LTD Lane Transit District Full time

Job Summary

The Chief Operations Officer is responsible for overseeing all Operations units, including Transit Operations, Fleet Management, Facilities Management, the Customer Service Center, and Specialized Services. This role ensures that safety, compliance, and organizational goals are recognized and maintained to provide effective and efficient transit services. The COO provides leadership and direction to the Operations Division.

Key Responsibilities

• Perform core responsibilities of the role.

• Oversee delivery of transit services, including Operations Division staff, in support of agency requirements and goals regarding service reliability, cost efficiency, safety, continuous improvement, and customer satisfaction.

• Oversee delivery of transit services to ensure an exceptional customer experience, compliance with laws, and effectiveness of service delivery methods that will ensure the LTD system provides community value.

• Oversee Operations budget development, manage fiscal performance, and participate in capital strategic planning to ensure sustained high standards of performance.

• Work collaboratively with the union to resolve issues at the earliest possible stage. Negotiate labor contracts and agreements as necessary.

• Oversee Operations response to grievances, complaints, lawsuits, and arbitrations as required. Represent the department at hearings and arbitrations as requested.

• Make recommendations and presentations to Executive Management staff and Board of Directors.

• Supervise the work of assigned personnel, including assigning and reviewing work, providing guidance, coaching, and conducting performance evaluations.

Requirements

• Bachelor's degree from an accredited college or university in Business, Transportation, or a related field.

• At least seven (7) to nine (9) years of related work experience in a transportation environment with increasing levels of responsibility.

• Valid Driver's License.

Competencies

• Knowledge of multiple transportation modes, including transit and paratransit operations, integrated services, and major functions.

• Contract management and quality control oversight.

• Fiscal management and financial planning, budgets, and staff needs.

• CBA, FTA regulations, NTD reporting, and organizational policies and procedures.

• LTD's labor agreements.

• Principles and practices of employee supervision.

• Principles and practices of budget administration.

• English grammar, spelling, and punctuation.

• Principles and practices of basic bookkeeping.

• Modern office procedures, methods, and computer equipment.

Skills

• Interpersonal skills necessary to develop and maintain effective and appropriate working relationships.

• Business operations.

• Leadership and management.

• Performing a variety of duties, often changing from one task to another of a different nature.

• Performing basic mathematical functions such as addition, subtraction, multiplication, division, percentages, and ratios.

• Critical and strategic thinking.

• Project management.

• Verbal and written communication.

• Writing and delivering oral presentations.

• Attention to detail.

• Critical thinking.

• Negotiation and analysis.

Working Conditions

This position will work in a normal office environment and/or in the field as needed. Occasional abnormal hours are expected and required for specific events and to reach all employees. Travel within the metropolitan area is required. Occasional travel outside of the region may be required.

Compensation

This position is a full-time, exempt position, eligible for the regular administrative benefits package. The pay range is between $141,900.00 and $192,000.00 annually.

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