IT Support Specialist

6 days ago


Phoenix, Arizona, United States Zoom Technology Arizona Full time
Job Summary:

The IT Support Specialist will provide technical assistance and troubleshooting services to end-users within the organization. This role involves resolving hardware and software issues, ensuring IT systems are functioning efficiently, and providing support for operating systems, applications, and peripheral devices.

Key Responsibilities:
  • Technical Support: Respond to IT support requests, diagnose and resolve hardware, software, and network issues, and provide support for operating systems, applications, and peripheral devices.
  • Troubleshooting: Identify and troubleshoot technical problems, escalating complex issues to higher-level support when necessary, and document all support activities, including problem resolution steps and outcomes.
  • System Maintenance: Perform routine maintenance on IT systems, including updates, patches, and backups, and monitor system performance to ensure optimal operation of IT infrastructure.
  • User Training: Assist in the onboarding process by setting up new user accounts and configuring workstations, and provide training and guidance to end-users on IT best practices and usage of software applications.
  • Inventory Management: Maintain an inventory of IT equipment and software licenses, and coordinate with vendors for the procurement of new hardware and software.
  • Security: Implement and enforce IT security policies and procedures, and assist in the management of antivirus software, firewalls, and other security measures.
Requirements:
  • Education: High school diploma required; associate's or bachelor's degree in Information Technology, Computer Science, or a related field a plus.
  • Experience: 1-3 years of experience in an IT support role.
  • Certifications: CompTIA A+, Network+, or other relevant certifications are a plus.
  • Skills: Strong knowledge of Windows and Mac operating systems, familiarity with network protocols and troubleshooting tools, excellent problem-solving and analytical skills, strong communication and interpersonal skills, and ability to work independently and as part of a team.
Working Conditions:
  • Physical Demands: Ability to lift and carry equipment up to 50 pounds.
  • Work Environment: Willingness to work in various environments, including outdoor and confined spaces, and ability to work flexible hours, including occasional evening or weekend work to perform maintenance or resolve critical issues.
Benefits:
  • Competitive Salary and Benefits Package: Competitive salary and benefits package, including opportunities for professional development and growth, and a supportive and collaborative work environment.


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