IT Support Specialist

6 days ago


Phoenix, Arizona, United States LHH Full time

Job Summary:

LHH is seeking a highly skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities:

  • Technical Support: Provide timely and effective technical support to clients via phone, email, or in-person.
  • Incident Management: Identify, analyze, and resolve technical issues in a timely and professional manner.
  • Network Administration: Install, configure, and maintain computer networks, including LAN/WAN, Wi-Fi, and other network infrastructure.
  • Service Desk Management: Manage and prioritize service desk tickets, ensuring timely resolution and customer satisfaction.
  • Microsoft Office 365: Utilize Microsoft Office 365 to provide technical support and troubleshooting services.
  • Escalation: Escalate complex technical issues to senior technical staff or vendors as needed.
  • Documentation: Maintain accurate and detailed documentation of technical issues, resolutions, and customer interactions.

Requirements:

  • Technical Experience: 2+ years of experience in setting up and supporting Windows desktops, with a strong background in Microsoft Office 365.
  • Customer Service: Excellent customer service skills, with the ability to provide friendly and professional support to clients.
  • Technical Skills: Strong technical skills, including knowledge of network administration, incident management, and Microsoft Office 365.
  • Communication: Excellent communication skills, with the ability to clearly and effectively communicate technical information to clients.
  • Problem-Solving: Strong problem-solving skills, with the ability to analyze complex technical issues and develop effective solutions.


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