Software Application Support Specialist

2 weeks ago


Phoenix, Arizona, United States Paragon IT Professionals Full time

Paragon IT Professionals is seeking an Application Specialist I to join our dynamic team.

This role is essential for delivering support for critical application software relied upon by our user community. The selected candidate will handle incidents escalated from initial IT support and manage application-specific service requests. Responsibilities include diagnosing issues and either resolving them or ensuring they are managed to resolution within established service levels.

Key Responsibilities:

  • Enhances the knowledge base to aid in the future resolution of recurring issues.
  • Communicates new issues to relevant stakeholders in a clear and timely manner.
  • Investigates, diagnoses, and resolves application-related problems while fulfilling service requests for both standard and customized offerings.
  • Prioritizes and schedules work to minimize disruption to business operations.
  • Ensures security and functionality through the implementation of temporary fixes and workarounds.
  • Handles after-hours data modifications on production systems.
  • Performs additional job-related tasks as required.

Qualifications:

  • Proficient in IT Service Management (ITSM) processes and tools.
  • Familiarity with knowledge management practices and tools.
  • Experience in supporting enterprise-level applications in a virtual support setting.
  • Knowledge of problem identification methodologies.

Minimum Requirements:

  • Experience in supporting technology systems.
  • Ability to write SQL queries for data retrieval and manipulation.

This position is a long-term contract role and can be performed remotely. Ideal candidates will be located in time zones that align with Pacific, Mountain, or Eastern time.

The expected compensation for this role is between $20 and $25 per hour.



  • Phoenix, Arizona, United States Paragon IT Professionals Full time

    Paragon IT Professionals is seeking an Application Specialist I to join our dynamic team.This role is essential for delivering support for the operational application software that our users rely on. The selected candidate will address incidents that have been escalated from the initial IT support on the service desk and will handle application-specific...


  • Phoenix, Arizona, United States Paragon IT Professionals Full time

    Paragon IT Professionals is seeking an Application Specialist I to join our team.The selected candidate will play a crucial role in delivering support for the operational application software that is vital for our user community. This position involves addressing incidents that have been escalated from initial IT support on the service desk and managing...


  • Phoenix, Arizona, United States American Cybersystems, Inc. Full time

    Salesforce Applications Support Specialist-1Position Type: Contract to HireLocation: 100% RemoteThe Salesforce Applications Support Specialist-1 role at Innova Solutions involves diagnosing and resolving software application issues for end users. The specialist ensures that end users receive accurate solutions promptly and engages IT and business resources...


  • Phoenix, Arizona, United States Vaco Full time

    Position Overview:Vaco is seeking a skilled Application Support Specialist to assist clients with various customer-facing applications. This role involves addressing incidents escalated from frontline IT support and managing application-specific service requests.Key Responsibilities:Investigate, diagnose, and resolve application-related issues while...


  • Phoenix, Arizona, United States Vaco Full time

    Position Overview: Vaco is seeking a skilled Application Support Specialist who will play a crucial role in assisting clients with various customer-facing applications. This position involves addressing incidents escalated from the initial IT support team and managing application-specific service requests.Key Responsibilities:Diagnose and resolve...


  • Phoenix, Arizona, United States Virtual Full time

    Virtual is seeking a skilled Application Support Specialist to assist clients with various customer-facing applications. In this role, you will address incidents escalated from the primary IT support team and manage application-specific service requests. Your responsibilities will include diagnosing issues and either resolving them or overseeing their...


  • Phoenix, Arizona, United States Vaco Full time

    Position Overview: Vaco is seeking a skilled Application Support Specialist to assist clients with various customer-facing applications. This role involves managing incidents escalated from initial IT support and addressing application-specific service requests.Key Responsibilities:Investigate, diagnose, and resolve application-related issues while...


  • Phoenix, Arizona, United States Vaco Full time

    Vaco is seeking a skilled Application Support Specialist to provide assistance to clients using various customer-facing applications. In this role, you will handle incidents escalated from the initial IT support team and manage application-specific service requests.Your primary responsibilities will include diagnosing issues and either resolving them...


  • Phoenix, Arizona, United States Vaco Full time

    Vaco is seeking a dedicated Application Support Specialist to assist clients with various customer-facing applications. In this position, you will handle incidents escalated from initial IT support on the service desk and manage application-specific service requests.Key Responsibilities:Investigate, diagnose, and resolve application-related issues while...


  • Phoenix, Arizona, United States Vaco Full time

    Vaco is seeking a skilled Application Support Specialist to assist clients with various customer-facing applications. In this position, you will handle incidents escalated from the initial IT support team and manage application-specific service requests.Your responsibilities will include diagnosing issues and either resolving them or overseeing their...


  • Phoenix, Arizona, United States Brooksource Full time

    Job Summary:The Application Specialist at Brooksource is responsible for providing technical support for the live application software that our user base relies on. This role involves working on complex incidents that have been escalated from frontline IT support and fulfilling application-specific service requests.Key Responsibilities:Incident Resolution:...


  • Phoenix, Arizona, United States Brightside Full time

    About Brightside: Our mission is straightforward: to enhance the financial well-being of working families across America. Brightside offers an innovative employee benefit that redefines personal finance assistance. We provide tailored solutions for employees and their families who seek guidance on financial matters, as well as the emotional and behavioral...


  • Phoenix, Arizona, United States GTN Technical Staffing Full time

    **Job Summary**The Application Specialist will provide support for the live application software that our user base is dependent on. This role is responsible for investigating, diagnosing, and solving application-related issues and fulfilling service requests for standard and ad-hoc offerings.**Key Responsibilities:**Investigate and diagnose...

  • Application Specialist

    2 months ago


    Phoenix, Arizona, United States Motion Recruitment Full time

    Our client is looking for an outstanding Application Specialist­ to join their dynamic team. This is a fully remote contract role.The Application Specialist I is responsible for providing support for the live application software that our user base is dependent on. You will be working on incidents that have been escalated from frontline IT support on the...


  • Phoenix, Arizona, United States Motion Recruitment Full time

    Our client is looking for a contract Application Specialist. This is a remote contract position.Contract Duration: 12-MonthsThe Application Specialist I is responsible for providing support for the live application software that our user base is dependent on. You will be working on incidents that have been escalated from frontline IT support on the service...

  • IT Support Specialist

    2 weeks ago


    Phoenix, Arizona, United States NATIVE HEALTH Full time

    Job OverviewCompany Overview:NATIVE HEALTH is dedicated to delivering exceptional healthcare services to urban American Indians, Alaska Natives, and individuals facing challenges in accessing health and wellness resources.Our Mission: To ensure holistic, patient-centered care that empowers our community to attain optimal health and wellness.Our Vision:...

  • IT Support Specialist

    2 weeks ago


    Phoenix, Arizona, United States Native Health Full time

    Company Overview NATIVE HEALTH is dedicated to delivering exceptional healthcare services to urban American Indians, Alaska Natives, and other individuals facing challenges in accessing health and wellness resources. Our Mission: To ensure holistic, patient-centered care that empowers our community to attain optimal health and well-being. Our Vision: Healthy...


  • Phoenix, Arizona, United States GTN Technical Staffing Full time

    Job Summary:The Application Specialist I is a key member of our team at GTN Technical Staffing, responsible for providing top-notch support for our live application software. As a technical expert, you will work closely with our user base to resolve incidents and fulfill service requests in a timely and efficient manner.Key Responsibilities:Incident...


  • Phoenix, Arizona, United States Zones Full time

    About the RoleZones, a leading provider of end-to-end IT solutions, is seeking a skilled Field Services Specialist to join our team. As a Field Services Specialist, you will play a critical role in delivering exceptional technical support and services to our customers.Key ResponsibilitiesInstall, configure, and support new hardware and software...


  • Phoenix, Arizona, United States Tech Mahindra Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Tech Mahindra. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our clients and internal teams.Key ResponsibilitiesTechnical Support: Provide technical assistance and support to clients and internal teams via...