Executive Director, Retirement Administration Service Center

19 hours ago


Oakland, California, United States Korn Ferry Executive Search Full time
About the Position

UCOP invites nominations and applications for the next Executive Director of the Retirement Administrative Service Center (RASC). The RASC provides long-term pension and retirement health benefits support to approximately 100,000+ existing retirees, survivors, dependents, and contingent annuitants from across the UC System.

Key Responsibilities
  • Oversee the RASC and report to the Vice President of Systemwide Human Resources.
  • Lead all Member Services, including Workforce Management, Reporting, Data & Analytics, Quality Assurance, Business Solutions, and Vendor Performance.
  • Foster and support a service-oriented culture that is responsive to member needs and ensures systems technology aligns with organizational priorities.
  • Play a critical role in achieving the business objectives of Systemwide Human Resources and the University by accelerating data-driven decision making to provide timely insights and lead formation of effective strategies to protect and optimize performance.
Requirements
  • A minimum 10 years of relevant experience in a management, supervisory, or leadership position in delivering and managing complex call/customer service contact centers.
  • Strong analytical and problem-solving abilities, with a focus on data-driven decision making and continuous improvement.
  • Ability to effectively supervise, delegate, communicate, mentor, and solve problems with a diverse and creative staff.
  • Strong working knowledge of best practices and key performance improvement metrics in service center operations management.
Compensation

Compensation Pay Scale: $290,000 - $335,000 annually, commensurate with experience. Full Salary Range: $186,300 - $382,500.

How to Apply

Applications must be complete to be reviewed for consideration. A complete application includes: 1) Resume or Curriculum Vitae, 2) a letter of interest highlighting the applicant's personal interest and relevant leadership experience, and 3) submission of the Applicant Self-Identification Form (will be provided by Korn Ferry to those who submit (1) and (2) above). Candidates invited for interviews must also provide an Equity, Diversity, and Inclusion Contribution Statement.


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