Healthcare Customer Service Specialist

2 weeks ago


Grand Rapids, Michigan, United States Corewell Health Full time
Position Overview

We are seeking a dedicated individual to provide exceptional clerical support within our healthcare environment. The starting compensation is $17.67 per hour or higher, based on relevant experience.

Practice Environment

This role is situated in a dynamic setting where we cater to patients experiencing heart-related concerns or those with congenital heart defects requiring ongoing care. Our team is engaged in various responsibilities beyond clinic hours, ensuring comprehensive patient care.

Key Responsibilities
  • Facilitate complex patient and customer problem resolution, demonstrating high-level discernment during patient registration.
  • Perform essential administrative tasks, including:
    • Assisting with patient check-out processes.
    • Coordinating intricate patient appointments, referrals, surgeries, and tests, including thorough medical record reviews.
    • Managing provider scheduling and navigating external referral systems.
    • Reconciling deposits across multiple departments.
  • Obtain and verify insurance authorizations, assisting with any retroactive denials or appeals.
  • Handle complex electronic medical record (EMR) tasks, including scanning and faxing documents.
  • Identify and remind patients of necessary health maintenance follow-ups.
  • Support the role of Patient Services Representative, Associate as needed.
  • Actively engage in safety initiatives and complete all required safety competencies promptly.
Benefits

Corewell Health offers a comprehensive benefits package designed to support your financial, health, and work-life balance goals. Highlights include:

  • On-demand pay options.
  • Discounts on various services and products.
  • Optional insurance coverage for identity theft, home, auto, and pets.
  • Retirement savings plans with matching contributions.
Qualifications

To be considered for this position, candidates must possess:

  • A high school diploma or equivalent.
  • A minimum of two years of relevant experience in areas such as insurance billing, patient financial services, or electronic health records.
About Corewell Health

As a member of Corewell Health, you will play a vital role in delivering personalized healthcare to our patients and communities. We are committed to fostering a collaborative and innovative environment that prioritizes health improvement and patient care.

Corewell Health is an equal opportunity employer, dedicated to creating a diverse and inclusive workplace. We encourage individuals from all backgrounds to apply and contribute to our mission of providing exceptional healthcare services.



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