Healthcare Customer Service Specialist

2 weeks ago


Grand Rapids, Michigan, United States Corewell Health Full time
Position Overview

Starting Salary: $17.67 per hour or higher based on experience.

Practice Environment: This role involves working with patients who present with new heart-related symptoms or those requiring ongoing care for congenital heart defects. Our team serves a diverse patient population across a wide geographic area.

Job Responsibilities:

  • Provide administrative support to ensure the efficient delivery of healthcare services.
  • Handle complex patient inquiries and registration processes with a high level of discernment.
  • Perform various administrative tasks, including:
    • Facilitating patient check-out and scheduling intricate appointments.
    • Managing incoming and outgoing referrals, surgeries, and tests, including reviewing medical records.
    • Building provider schedules and navigating external referral systems.
    • Reconciliation of multi-department deposits.
  • Obtain and verify insurance authorizations, assist with appeals for retroactive denials.
  • Manage electronic medical records, including scanning and faxing documents.
  • Identify and remind patients of necessary health maintenance activities.
  • Participate in safety initiatives and complete all required safety training.

Benefits:

  • Comprehensive benefits package tailored to support financial, health, and work-life balance.
  • On-demand pay options available.
  • Discounts on various services and products.
  • Optional insurance coverage for identity theft, home, auto, and pets.
  • Retirement savings options with employer contributions.

Qualifications:

  • High School Diploma or equivalent required.
  • Minimum of 2 years of relevant experience in areas such as insurance billing, patient financial services, or electronic health records.

About Corewell Health: As a member of Corewell Health, you will contribute to delivering personalized healthcare to our patients and communities. We are dedicated to fostering a collaborative and innovative work environment focused on improving health and inspiring hope.



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