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Customer Service Specialist

2 months ago

Grand Rapids, Michigan, United States ASM Global Full time

About the Role:

We are seeking a highly skilled and customer-focused individual to join our team as a Ticket Seller at ASM Global. As a key member of our box office team, you will be responsible for providing exceptional customer service and ticket sales support for our events.

Key Responsibilities:

  • Customer Service: Provide excellent customer service to our patrons, responding to inquiries and resolving issues in a timely and professional manner.
  • Ticket Sales: Sell tickets for Van Andel Arena, DeVos Performance Hall, and DeVos Place events, ensuring accurate and efficient transactions.

Requirements:

  • Cash Handling Experience: Previous experience handling cash and operating a point-of-sale system is required.
  • Strong Customer Service Skills: Excellent communication and interpersonal skills, with the ability to remain patient and composed in a fast-paced environment.
  • General Office Skills: Proficiency in business phone etiquette, computer software, and tablet devices is essential.
  • Ability to Work in a Fast-Paced Environment: Ability to multitask and work effectively in a dynamic environment.
  • Technology Troubleshooting: Basic knowledge of technology troubleshooting and problem-solving skills.
  • Ability to Remain Patient and Understanding: Ability to remain patient and understanding when interacting with guests, even in challenging situations.

Working Conditions:

  • Evening, Weekend, and Holiday Hours: Must be available to work evening, weekend, and holiday shifts, as required.