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Billing Specialist

3 months ago

Grand Rapids, Michigan, United States Service Express Full time

At Service Express, we believe that great work starts with great people Looking for the right people to be on our team is a top priority for us, but we know we can't ask people to join our team without knowing more about us

The main role of the Billing Specialist is to support internal and external customers to ensure invoices are created and billed in a timely manner for maintenance and hardware quotes and billable service tickets. Performs invoice preparation, audits, adjustments and assists in month-end activities.

Here's what this position is all about...

  • Complete day to day invoice preparation for maintenance, billable and hardware invoices and ensure accuracy of invoices
  • Provide timely invoice generation for domestic and international customers while adapting to changing schedules and priorities within a fast-paced, deadline-driven environment
  • Ensure all agreements are set up for accurate tax status & maintain customers folder with current tax documents
  • Maintain the billing department inbox; disbursing information to appropriate personnel, departments, and/or management
  • Input invoice data into systems and generate reports
  • Escalate returned invoices and invoice discrepancies for resolution
  • Review all invoicing documents electronically for accuracy and completeness
  • Maintain third-party billing portals for applicable customers
  • Communicate with sales teams and customers to help resolve any billing discrepancies
  • Maintain prepaid accounts and deduct from balances as needed
  • Reopen maintenance tickets for engineers as requested
  • Complete month-end duties ensuring all customer invoices are sent timely according to specific customer requirements
  • Collaborate internally on process improvement initiatives to ensure process sustainability for external customers and internal growth
  • Work with external customers on invoicing and purchase order requirements and update invoices as necessary
  • Work with sales and service teams to ensure discounts are approved as needed
  • Aid Sales and Customer Success Specialists and Sales Teams with billing questions and projects including comparing excel spreadsheet, providing customer specific reports
  • Participate in professional development including, but not limited to: developmental reading, conferences, ride alongs with other departments, among other designated tasks..

Desired Skills & Experience:

  • Exceptional time management skills and ability to adapt within a rapidly changing environment
  • Detail oriented and enjoys problem solving
  • Billing experience desirable but not essential
  • Strong oral and written communication skills
  • Effective analytical and strategic thinking skills, including a pragmatic approach to solving problems
  • Proven organizational skills including a commitment to best practices and high standards of performance
  • Experience in Microsoft Office Suite, Microsoft Dynamics, and Great Plains ideal but not required

We offer you:

  • Workplace flexibility that empowers our employees
  • Hybrid working schedule - in office on Tuesday, Wednesday and Thursday
  • Overtime is paid when required (i.e. month end)
  • "Hire the Will and Train the Skill" culture with an effective field service training program
  • Access to best-in-class support teams within our service-oriented company
  • Personal growth and advancement opportunities
  • Paid volunteer hours and birthday off
  • Several health insurance offerings that start on day one
  • 50% health club membership reimbursement
  • Company 401k match
  • Pay range from $19.23-$29.85/hour based on experience

Service Express is an equal opportunity employer. Authorization to work in the country you are applying to is a precondition of employment. Service Express does not sponsor applicants for work visas.

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