Executive Hotel Manager
1 day ago
We are seeking an experienced Executive Hotel Manager to lead the operations and financial activities of our hotel. The successful candidate will be responsible for safeguarding the asset, creating and implementing the culture of HEI Hotels and Resorts on the property level, and ensuring customer satisfaction through consistent delivery of product quality and service.
Key Responsibilities- Customer-Driven Hotel Operations: Create and maintain a customer-driven hotel with a customer-keeping vision that inspires hotel associates to do their best.
- Property Inspections: Tour and visually inspect property on a daily basis to monitor property condition, cleanliness, cost control, and quality of product and service throughout the hotel.
- Financial Management: Guide the financial objectives of the hotel and create and execute financial plans to achieve them.
- Human Resources: Aid Human Resources with associate issues, interview, hire, train, recommend performance evaluations, resolve problems, provide open communication, and recommend discipline and/or termination when appropriate.
- Community Affairs: Participate in community affairs and maintain a positive public image for the property and HEI Hotels and Resorts.
- Sales and Revenue Management: Meet with potential and current clients to promote the hotel, and actively involve in the Sales and Revenue Management function, including following HEI Key Meeting SOPs and reviewing results from ESS/MPSI Measurement Tool.
- Leadership: Guide other members of the Executive Committee, Management, and staff to make sound business decisions.
- Education: Bachelor's degree preferred.
- Experience: Minimum 5 years of management experience, preferably in both Rooms and Food and Beverage.
- Knowledge: Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.
- Skills: Effective verbal and written communication skills, ability to adapt communication style to suit different audiences, and ability to stand and move throughout the hotel property.
We offer a comprehensive benefit program that provides choices for your physical, mental, and financial wellness. Our benefits include competitive Medical and Dental programs, Vision insurance, Vacation, Sick, and Holiday programs, Supplemental, Spousal, and Child Life insurance, Short and Long-Term Disability plans, and a 401(k) Savings Plan with matching funds.
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