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Hotel Front Desk Associate

2 months ago

Denver, Colorado, United States Kimpton Hotel Full time
Job Summary

We are seeking a highly skilled and customer-focused Night Auditor to join our team at the Kimpton Claret Hotel. As a Night Auditor, you will be responsible for ensuring the smooth operation of our front desk during overnight hours, providing exceptional service to our guests, and maintaining the highest level of accuracy and attention to detail.

Key Responsibilities
  • Registration and Check-out: Process guest arrivals and departures, ensuring all necessary information is accurate and up-to-date.
  • PBX Operations: Manage phone calls and messages, providing prompt and professional assistance to guests.
  • Mail and Message Service: Handle guest mail and messages, ensuring timely delivery and accuracy.
  • Guest Service: Provide exceptional service to guests, responding to their needs and concerns in a timely and professional manner.
Requirements
  • Previous Experience: Previous experience in a front desk or customer-facing role is highly desirable.
  • Education: High school diploma or general education degree (GED) required.
  • Knowledge and Skills: Familiarity with hotel systems and operations, ability to enter information accurately, and strong communication skills.
  • Availability: Ability to work overnight shifts, weekends, and holidays.
What We Offer

We offer a comprehensive package of benefits, including paid time off, medical/dental/vision insurance, and 401(k) to eligible employees. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests, and we welcome and celebrate people of all backgrounds and perspectives.