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Executive Director of Hotel Operations

2 months ago

Denver, Colorado, United States Wyndham Hotels & Resorts Full time
Job Summary

We are seeking an experienced and skilled Executive Director of Hotel Operations to lead our hotel's operations and financial activities. The successful candidate will be responsible for safeguarding the asset, creating and implementing the culture of HEI Hotels and Resorts on the property level, and ensuring customer satisfaction through consistent delivery of product quality and service.

Key Responsibilities
  • Create and maintain a customer-driven hotel with a customer-keeping vision that inspires hotel associates to do their best.
  • Oversee the quality process to ensure customer satisfaction by consistent delivery of both product quality and service.
  • Tour and visually inspect property on a daily basis to monitor property condition, cleanliness, cost control, and quality of product and service throughout the hotel.
  • Travel to attend corporate meetings, sales trips, and serve on committees such as Research, Development, and Standards committee.
  • Aid Human Resources with associate issues following HEI Hotel and Resorts' policies.
  • Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication, and recommend discipline and/or termination when appropriate.
  • Develop and delegate improvement plans for operation and review performance of management team.
  • Participate in community affairs and maintain a positive public image for the property and HEI Hotels and Resorts.
  • Meet with potential and current clients to promote the hotel.
  • Active involvement in the Sales and Revenue Management function, including but not limited to: following HEI Key Meeting SOPs (RevMax, Hot Prospects, Sales Strategy Meeting), involvement in Group site inspections and group closing process, review results from ESS/MPSI Measurement Tool.
  • Guide other members of the Executive Committee, Management, and staff to make sound business decisions.
  • Create and execute the financial objectives of the hotel.
  • Comply with attendance rules and be available to work on a regular basis.
Requirements
  • Bachelor's degree preferred.
  • Minimum 5 years of management experience, preferably in both Rooms and Food and Beverage.
  • Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.
  • Ability to stand and move throughout the hotel property and continuously perform essential job functions with or without reasonable accommodation.
  • Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences.
Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental, and financial wellness. Our benefits include competitive Medical and Dental programs, Vision insurance, Vacation, Sick, and Holiday programs, and a 401(k) Savings Plan with matching funds.