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Customer Service Specialist

2 months ago

Lancaster, Pennsylvania, United States K&A Appliance, Inc. Full time
Job Overview

Benefits:

  • 401(k) matching
  • Employee discounts
  • Free uniforms
  • Opportunities for career growth
  • Paid time off
  • Profit sharing

We are seeking a motivated individual to take on the role of Service Associate at K&A Appliance, Inc. In this position, you will manage the service operations within our appliance retail environment. Your leadership will guide a team of skilled professionals, ensuring our customers receive outstanding service for their home appliances.

Key Responsibilities:
  • Oversee daily activities of the service department, including coordination with service technicians.
  • Maintain high levels of customer satisfaction through effective and timely service delivery.
  • Develop and execute strategies to enhance service efficiency, ensuring tasks are completed promptly.
  • Address customer complaints or escalate issues as needed, ensuring swift resolutions.
  • Ensure adherence to safety standards and company policies.
  • Collaborate with other departments, particularly Delivery and Customer Checkout.
  • Document and monitor inventory levels of parts to maintain stock and order necessary components for service repairs.
  • Order and track parts required for the Service Department.
  • Process warranty claims with manufacturers.
  • Invoice and collect payments from customers for non-warranty services and parts.

Qualifications:
  • High school diploma, GED, or equivalent.
  • Prior experience in a similar position, ideally within the appliance or retail sector.
  • Strong organizational and time management skills, with attention to detail.
  • Excellent problem-solving and decision-making abilities.
  • Outstanding customer service skills, prioritizing customer satisfaction.
  • Effective communication and interpersonal skills, fostering positive relationships with customers and team members.
  • Proficiency in relevant computer systems and software for service and delivery operations.

Bilingual in Spanish is preferred, but not mandatory.

If you are passionate about delivering exceptional service and thrive in a dynamic environment, this role offers a unique opportunity to contribute to the success of a well-established appliance retailer.