Manager of Customer Service

6 days ago


Springfield, Illinois, United States Horace Mann Full time

Job Summary

We are seeking a highly motivated and experienced Customer Care Manager to join our team at Horace Mann. As a Customer Care Manager, you will be responsible for leading a team of customer service representatives and ensuring that they have the skills and knowledge necessary to provide exceptional customer service.

Key Responsibilities

  • Lead a team of customer service representatives and provide coaching and guidance to help them develop their skills and knowledge.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Collaborate with other departments to ensure that customer needs are met and exceeded.
  • Monitor and analyze customer feedback and use it to make improvements to our products and services.
  • Stay up-to-date with industry trends and best practices in customer service.

Requirements

  • 5-7 years of experience in customer care or a related field.
  • Proven ability to lead and motivate a team.
  • Strong communication and interpersonal skills.
  • Ability to analyze data and make informed decisions.

What We Offer

Horace Mann is a leading provider of insurance and financial services to educators. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

Location

This position is located in Springfield, IL.



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