Customer Service Representative

7 days ago


Springfield, Illinois, United States SpringfieldOhio Full time

**Job Summary**

We are seeking a highly motivated and customer-focused Retail Counter Sales team member to join our team at SpringfieldOhio. As a Retail Counter Sales team member, you will be responsible for providing exceptional customer service, maintaining a high level of sales performance, and supporting management in achieving business objectives.

**Key Responsibilities:**

• Greet and advise customers on the selection of products and their uses

• Process customer returns and resolve customer complaints in a professional and courteous manner

• Assist with inventory management, processing of incoming stock, and maintaining a clean and organized store environment

• Perform value-added services, such as testing batteries, carrying merchandise to customer vehicles, and installing wipers

• Handle cash and credit card transactions accurately and maintain a secure cash drawer

•**Qualifications:**

• Ability to provide outstanding, friendly, and professional customer service

• Ability to quickly match alphanumeric sequences and multitask in a fast-paced environment

• Familiarity with automotive parts, cataloging, and sales or service is desired but not required

• ASE certification is preferred

**Company Culture:**

We take pride in our company culture, which is centered on Commitment, Dedication, Teamwork, Safety/Wellness, Enthusiasm, Expense Control, Honesty, Professionalism, Respect, Hard Work, and a Win-Win Attitude. Above all, we value Excellent Customer Service, which is the core of our business and the most important responsibility of our team members.

**Benefits:**

All full-time team members are eligible for a comprehensive benefits package designed to offer convenience and security to our team members and their families. Programs, resources, and benefit eligibility vary based on employment status, average hours worked, location, and length of service.



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