Customer Service Associate

1 week ago


Springfield, Illinois, United States Smashburger Full time

Smashburger is actively seeking motivated and spirited individuals to fill the role of full-time Customer Service Associates. Are you eager to be part of a vibrant team? Do you desire a workplace that brings you joy every day? If you possess a warm smile, a positive demeanor, and a commitment to collaboration, we encourage you to explore this opportunity.

This role offers a flexible full-time schedule along with a competitive salary based on your experience. We also provide an employee referral program and are dedicated to advancing our team members. If this aligns with your career aspirations, please complete our brief 3-minute, mobile-friendly application.

ABOUT SMASHBURGER

Smashburger is recognized as the nation's fastest-growing fast-casual restaurant specializing in gourmet burgers. Our establishment thrives on a dynamic, contemporary, and lively atmosphere. We pride ourselves on serving handcrafted burgers made from fresh, never frozen 100% beef, alongside crisp entree salads, hand-breaded chicken sandwiches, and a variety of delectable sides and Haagen Dazs hand-spun milkshakes.

Our success is largely attributed to our dedicated team. We appreciate every employee's contributions, which is why we offer competitive compensation and attractive benefits. Our collaborative environment fosters career growth as we prioritize internal promotions. Additionally, we cultivate a workplace culture that people genuinely enjoy being a part of.

A DAY IN THE LIFE OF A CUSTOMER SERVICE ASSOCIATE

As a Customer Service Associate, you play a crucial role in the success of our establishment. You arrive punctually for your shift, ready to engage with our guests and leave a positive impression. Upon a guest's arrival, you greet them with enthusiasm. Your cheerful and positive attitude shines through in every interaction, ensuring that each guest receives exceptional service.

You will take orders using a touch screen register, accurately processing transactions and managing cash. For each order, you will verify accuracy and portion sizes. You will assist customers by addressing any inquiries they may have. In challenging situations, you will respond with outstanding customer service and communicate any issues to management.

Maintaining a clean and well-organized workspace is also part of your responsibilities. This includes cleaning floors, windows, restrooms, tables, chairs, counters, and equipment. You enjoy collaborating with a fantastic team and embrace new tasks with enthusiasm and a willingness to learn. Your reliability and commitment to customer service will ensure your success as a Customer Service Associate at Smashburger.

QUALIFICATIONS

  • Availability to work varied hours, including nights, weekends, and holidays
  • Physically capable of standing for extended periods and lifting boxes

Do you possess a positive and energetic personality? Are you friendly and customer-focused? Do you have strong communication skills? Can you work efficiently under pressure? Do you take pride in your work? Are you a team player eager to learn? If so, you may be an excellent fit for this position.

WORK SCHEDULE

The typical schedule varies during our hours of operation, which generally run from 11 am to 10 pm.



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