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Customer Service Supervisor

2 months ago

Springfield, Illinois, United States Scott Kia Of Springfield Full time
Company Overview

Scott Kia Of Springfield is a family-owned establishment that has been dedicated to serving the community for generations. We pride ourselves on fostering a supportive and collaborative workplace where both our customers and employees feel valued.

Employee Benefits
  • Comprehensive training programs
  • Competitive health insurance options
  • Standard five-day work schedule
  • Medical benefits package
  • 401(k) retirement savings plan
  • Attractive incentive and bonus structures
  • Employee vehicle purchase discounts
Key Responsibilities
  • Establishes departmental objectives and targets
  • Oversees departmental performance and encourages teamwork
  • Ensures adherence to industry regulations and warranty protocols
  • Conducts training sessions and promotes employee growth
  • Maintains customer relations and service excellence
  • Advises on equipment acquisitions and ensures operational cleanliness
  • Coordinates with manufacturer representatives and manages specialized tools
  • Maintains customer service documentation and welcomes clients
  • Addresses customer concerns and upholds a safe working environment
  • Maintains a professional demeanor at all times
Required Qualifications
  • Excellent verbal and written communication skills
  • Positive outlook and ability to upsell services
  • Highly driven and adept at problem-solving
  • Strong follow-up and customer satisfaction capabilities
  • Flexibility to adapt to evolving business demands

We are committed to equal employment opportunities and embrace diversity in our workforce.