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Customer Service Agent for Transportation Services
2 months ago
Customer Service Agent for Transportation Services
State of Oregon
Driver and Motor Vehicles Division (DMV)
Field Services Group
Role Summary:
Utilize your customer service expertise in a dynamic environment as a customer service agent within the DMV. In this capacity, you will support the community in acquiring driver licenses, registering vehicles, and issuing permits and license plates. Additionally, you will conduct knowledge, skill, and vision assessments for prospective drivers while providing essential information regarding regulations and policies. Comprehensive training will be provided to empower you in making informed decisions based on vehicle laws and agency guidelines. Join us in our mission
We welcome applicants from diverse backgrounds to apply for our roles. Our commitment is to enhance diversity, equity, inclusion, and belonging within our workforce.
Daily Responsibilities:
- Assist the public with vehicle registration and permit applications.
- Deliver outstanding customer service while adhering to privacy regulations.
- Communicate effectively with clients from various backgrounds to accurately address complex inquiries.
- Issue photo licenses, instruction permits, and identification cards.
- Administer, evaluate, and clarify driver license examinations.
- Conduct and interpret driver vision assessments.
- Perform physical inspections of vehicles and verify vehicle identification numbers.
- Prepare daily financial deposits and manage inventory.
- Occasionally provide support in other DMV locations within the region.
- May require prolonged standing, working in varying weather conditions, irregular hours, and lifting items up to 40 pounds.
Benefits:
- Enjoy a healthy work/life balance, 11 paid holidays annually, flexible scheduling, paid leave, and additional benefits.
- Receive a competitive and equitable salary based on your experience, skills, and education. The listed salary range reflects the non-participating rate. If you are a current PERS member or become eligible, the salary range will increase by 6.95%.
- Additional opportunities for professional growth and development.
Required Qualifications:
Two years of experience in public contact or customer service roles that involved direct interaction with the public, either in person or via phone, providing information about services or explaining rules and regulations;
AND
Experience or training in utilizing computers for data retrieval and entry;
AND
Three months of experience in handling cash transactions and making change.
Completion of an associate's degree may substitute for one year of the required public contact experience.
Special Requirements:
Driving is a fundamental aspect of this role. A valid driver license and a satisfactory driving record are mandatory. Pre-employment driving record checks will be conducted on final candidates. Your license does not need to be issued in Oregon to qualify.
Preferred Attributes:
If you possess the following qualities, please highlight them in your application materials. These attributes will assist us in determining candidates for advancement. It is not necessary to have all these qualities to be eligible for this position. We may also consider transferable skills, experience, education, and alignment with our values in our selection process.
- Experience in a fast-paced work environment and managing stressful situations.
- Proven track record of delivering excellent customer service.
- Ability to handle multiple tasks and frequent interruptions effectively.
- Experience in interpreting and communicating complex rules and policies to clients.