Guest Services Supervisor
2 weeks ago
- Availability for a flexible work schedule, including weekends, holidays, and varied shifts is essential.
- Possess comprehensive knowledge of hotel amenities, room categories, pricing, availability, and expected guest arrivals and departures.
- Address guest concerns promptly to ensure a high level of satisfaction.
- Support team members in their roles to guarantee exceptional service to guests.
- Oversee and uphold cleanliness, sanitation, and organization within designated areas.
- Present guest invoices and process transactions while adhering to cash handling and credit policies.
- Perform additional responsibilities as required.
Accountable for overseeing all aspects of Front Desk operations in alignment with hotel standards. Implement and uphold a robust service and management philosophy that guides the respective team.
Qualifications
- At least one year of experience in a similar role; prior supervisory experience is advantageous.
- Effective communication skills with guests, management, and colleagues.
- High school diploma or equivalent; some college education preferred.
- Bilingual proficiency in English and Spanish is a plus.
- Familiarity with local attractions and activities suitable for guests.
Shaner Hotels is a leading award-winning hospitality owner-operator and management company in the industry. Our portfolio includes over 65 full-service, select-service, extended-stay, and resort properties, totaling more than 7,500 rooms across 14 states and four countries. We collaborate with top hospitality brands, including independent locations, and offer a variety of services for investors, hotel owners, and brands, such as hotel development, design and construction, e-commerce, and revenue management. For more information, please visit our website.
About Our Team
Shaner Hotels presents an exciting opportunity at our 83-room property in the Florida Keys, offering guests convenient access to the area's premier attractions. Our hotel features a well-equipped fitness center, on-site dining options for breakfast, dinner, and cocktails, as well as an outdoor infinity pool with hot tubs and a tiki bar.
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