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Guest Services Representative

2 months ago

Marathon, Florida, United States Shaner Hotel Group Full time
Job Overview
  • Availability for a flexible schedule, including weekends, holidays, and varied shifts.
  • Address guest inquiries and ensure overall guest satisfaction.
  • Conduct all check-ins and check-outs in accordance with hotel policies.
  • Adhere to payment, cash handling, and credit procedures.
  • Generate, print, and distribute daily reports to relevant departments.
  • Resolve discrepancies in room status with the Housekeeping team.
  • Carry out additional assigned duties as required.
Key Responsibilities
Provide outstanding guest services by efficiently managing check-ins and check-outs, processing payments as necessary, and offering friendly and professional support to guests and visitors.

Required Qualifications
  • High school diploma or equivalent.
  • A minimum of one year of experience in customer service, ideally within a hotel environment.
  • Strong communication skills with guests, management, and team members.
  • Basic computer proficiency is preferred.
  • Fluency in English and Spanish is a plus.
  • Knowledge of local attractions and activities that may interest guests.
About Shaner Hotel Group

Shaner Hotels is a prominent hospitality owner-operator and management firm, recognized for its excellence in the industry. With a diverse portfolio of over 65 properties across 14 states and four countries, our offerings include full-service, select-service, extended-stay, and resort accommodations. We collaborate with leading hospitality brands and independent establishments, providing comprehensive services to investors, hotel owners, and brands, including hotel development, design, construction, e-commerce, and revenue management.

About the Work Environment

Shaner Hotels offers a unique opportunity to be part of our team at a premier resort destination. Our establishment features a variety of amenities, including a full-service marina and numerous guest accommodations, making it a sought-after location for various events and activities. We pride ourselves on delivering exceptional experiences for all guests, ensuring a memorable stay.