Guest Services Representative
2 weeks ago
- Availability for a flexible schedule, including weekends, holidays, and various shifts.
- Address guest inquiries and ensure a high level of guest satisfaction.
- Execute all check-in and check-out procedures in accordance with hotel standards.
- Adhere to payment, cash handling, and credit policies.
- Generate, print, and distribute daily reports to relevant departments.
- Resolve discrepancies in room status with the Housekeeping team.
- Perform additional assigned duties as needed.
Provide outstanding guest services by efficiently managing check-ins and check-outs, processing payments as necessary, and offering friendly and professional support to guests and visitors.
Required Qualifications
- High school diploma or equivalent qualification.
- A minimum of one year of experience in customer service, ideally within a hotel environment.
- Strong communication skills with guests, management, and team members.
- Basic computer proficiency is preferred.
- Fluency in English and Spanish is a plus.
- Knowledge of local attractions and activities that may interest guests.
Shaner Hotels is a prominent hospitality owner-operator and management firm, celebrated for its numerous industry accolades. With a varied portfolio of over 65 properties across 14 states and four countries, our offerings include full-service, select-service, extended-stay, and resort hotels. We collaborate with leading hospitality brands and independent venues, providing comprehensive services that encompass hotel development, design, construction, e-commerce, and revenue management.
About Our Environment
Shaner Hotels offers a unique opportunity to be part of our team at a premier resort, renowned for its picturesque waterfront location. The resort features a historic lighthouse, a full-service marina, and a variety of guest accommodations, making it a sought-after destination. Guests can enjoy a range of activities, from waterfront events to fishing charters, ensuring a memorable experience for all.
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