Guest Services Representative

2 weeks ago


Marathon, Florida, United States Shaner Hotel Group Full time
Job Overview
  • Availability for a flexible schedule, including weekends, holidays, and various shifts.
  • Address guest inquiries and ensure a high level of guest satisfaction.
  • Execute all check-in and check-out procedures in accordance with hotel standards.
  • Adhere to payment, cash handling, and credit policies.
  • Generate, print, and distribute daily reports to relevant departments.
  • Resolve discrepancies in room status with the Housekeeping team.
  • Perform additional assigned duties as needed.
Key Responsibilities
Provide outstanding guest services by efficiently managing check-ins and check-outs, processing payments as necessary, and offering friendly and professional support to guests and visitors.

Required Qualifications
  • High school diploma or equivalent qualification.
  • A minimum of one year of experience in customer service, ideally within a hotel environment.
  • Strong communication skills with guests, management, and team members.
  • Basic computer proficiency is preferred.
  • Fluency in English and Spanish is a plus.
  • Knowledge of local attractions and activities that may interest guests.
About Shaner Hotel Group

Shaner Hotels is a prominent hospitality owner-operator and management firm, celebrated for its numerous industry accolades. With a varied portfolio of over 65 properties across 14 states and four countries, our offerings include full-service, select-service, extended-stay, and resort hotels. We collaborate with leading hospitality brands and independent venues, providing comprehensive services that encompass hotel development, design, construction, e-commerce, and revenue management.

About Our Environment

Shaner Hotels offers a unique opportunity to be part of our team at a premier resort, renowned for its picturesque waterfront location. The resort features a historic lighthouse, a full-service marina, and a variety of guest accommodations, making it a sought-after destination. Guests can enjoy a range of activities, from waterfront events to fishing charters, ensuring a memorable experience for all.

  • Marathon, Florida, United States Shaner Hotel Group Full time

    Job OverviewAvailability for a flexible work schedule, including weekends, holidays, and various shifts.Address and resolve guest inquiries to ensure satisfaction.Manage all check-in and check-out processes in accordance with hotel standards.Adhere to payment, cash handling, and credit protocols.Generate, print, and distribute daily reports to relevant...


  • Marathon, Florida, United States Shaner Hotel Group Full time

    Job OverviewAvailability for a flexible schedule, including weekends, holidays, and varied shifts.Address guest inquiries and ensure overall guest satisfaction.Conduct all check-ins and check-outs in accordance with hotel policies.Adhere to payment, cash handling, and credit procedures.Generate, print, and distribute daily reports to relevant...


  • Marathon, Florida, United States Shaner Hotel Group Full time

    Job OverviewAvailability to work a flexible schedule, including weekends, holidays, and varied shifts.Address guest concerns to ensure satisfaction.Manage all check-ins and check-outs in accordance with established hotel protocols.Follow payment, cash handling, and credit policies and procedures.Produce, print, and distribute daily reports to relevant...


  • Marathon, Florida, United States Shaner Hotel Group Full time

    Job OverviewAvailability to work a flexible schedule, including weekends, holidays, and various shifts.Address guest concerns to ensure satisfaction.Manage all check-in and check-out processes in accordance with established hotel protocols.Follow payment, cash handling, and credit policies/procedures diligently.Prepare, print, and distribute daily reports to...


  • Marathon, Florida, United States Shaner Hotel Group Full time

    Job OverviewAvailability to work a flexible schedule, including weekends, holidays, and varied shifts.Address guest concerns to ensure satisfaction.Manage all check-ins and check-outs in accordance with established hotel protocols.Follow payment, cash handling, and credit policies and procedures.Produce, print, and distribute daily reports to relevant...


  • Marathon, Florida, United States Shaner Hotel Group Full time

    Job OverviewAvailability for a flexible work schedule, including weekends, holidays, and varied shifts is essential.Possess comprehensive knowledge of hotel amenities, room categories, pricing, availability, and anticipated guest arrivals and departures.Address guest grievances to ensure a high level of satisfaction.Support team members in their roles to...


  • Marathon, Florida, United States Shaner Hotel Group Full time

    Job OverviewAvailability for a flexible work schedule, including weekends, holidays, and varied shifts is essential.Possess comprehensive knowledge of hotel amenities, room categories, pricing, availability, and expected guest arrivals and departures.Address guest concerns promptly to ensure a high level of satisfaction.Support team members in their roles to...


  • Marathon, Florida, United States Shaner Hotel Group Full time

    Job OverviewAvailability for a flexible work schedule, including weekends, holidays, and various shifts.Possess comprehensive knowledge of hotel amenities, room categories, pricing, availability, and anticipated guest arrivals and departures.Address guest grievances to ensure satisfaction and a positive experience.Support team members in their roles to...


  • Marathon, Florida, United States Shaner Hotel Group Full time

    Job OverviewWe are seeking a dedicated and skilled Bartender to join our dynamic team. The ideal candidate will be flexible and available to work various shifts, including weekends and holidays. Key ResponsibilitiesPrepare and serve a variety of alcoholic and non-alcoholic beverages to guests in a courteous and efficient manner.Ensure compliance with all...


  • Marathon, Florida, United States Performance Hospitality Management Full time

    **Job Summary**As a Room Attendant with Performance Hospitality Management, you will be responsible for maintaining the highest standards of cleanliness and guest satisfaction in our hotel rooms.**Key Responsibilities:****Maintain Cleanliness and Organization**: Ensure guest rooms are tidy, welcoming, and meet our high standards of cleanliness.**Restock...


  • Marathon, Florida, United States Hawks Cay Resort Full time

    About Us:At Pyramid Global Hospitality, we prioritize our people. Our organization is committed to fostering a supportive and inclusive work environment that champions diversity, personal growth, and overall wellbeing. Our dedication to a People First culture is evident in our employee development initiatives, comprehensive benefits, and our focus on...


  • Marathon, Florida, United States Shaner Hotel Group Full time

    About the RoleWe are seeking a highly skilled and experienced Banquet Server to join our team at Shaner Hotel Group. As a Banquet Server, you will be responsible for providing exceptional customer service to our guests during events and banquets.Key ResponsibilitiesSet up and maintain assigned tables to ensure a clean and organized environment for our...


  • Marathon, Florida, United States Shaner Hotel Group Full time

    Job OverviewWe are seeking a dedicated and skilled Beverage Service Specialist to join our team. This role requires flexibility in scheduling, including weekends and holidays, to meet the needs of our guests.Key ResponsibilitiesAdhere to all operational protocols established by the Food and Beverage Department.Uphold food and beverage safety standards in...


  • Marathon, Florida, United States Shaner Hotel Group Full time

    Job OverviewAs a key member of our housekeeping team, you will play a vital role in maintaining the high standards of cleanliness and guest satisfaction at our esteemed hotel. Key ResponsibilitiesMaintain a flexible work schedule, accommodating weekends, holidays, and various shifts. Address guest concerns promptly to ensure a positive experience. Uphold...


  • Marathon, Florida, United States Shaner Hotel Group Full time

    Job OverviewThe Banquet Server plays a vital role in delivering exceptional service during events and gatherings. This position requires flexibility in scheduling, including weekends and holidays, to accommodate the needs of our operations.Key ResponsibilitiesMaintain availability for a flexible work schedule, including weekends and holidays, to support the...


  • Marathon, Florida, United States Shaner Hotel Group Full time

    Job OverviewAs a vital member of our hospitality team, you will be responsible for maintaining the highest standards of cleanliness and guest satisfaction in our accommodations. Your role is essential in ensuring that every guest enjoys a comfortable and welcoming environment.Key ResponsibilitiesAvailability to work a flexible schedule, including weekends...


  • Marathon, Florida, United States Shaner Hotel Group Full time

    Job OverviewAs a key member of our housekeeping team, you will play a vital role in ensuring the comfort and satisfaction of our guests. Your responsibilities will include:Availability to work a flexible schedule, including weekends, holidays, and varied shifts.Addressing guest concerns to guarantee their satisfaction.Upholding high standards of cleanliness...


  • Marathon, Florida, United States Shaner Hotel Group Full time

    Job OverviewAs a vital member of our team, the Bartender will be responsible for providing exceptional beverage service to our guests in a warm and welcoming environment. Key ResponsibilitiesMaintain a flexible work schedule, including weekends and holidays.Ensure adherence to all operational protocols established by the Food and Beverage Department.Uphold...


  • Marathon, Florida, United States Shaner Hotel Group Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Barista to join our team at the Faro Blanco Resort & Yacht Club. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests, preparing and serving high-quality beverages, and maintaining a clean and organized work environment.Key...

  • Casual Event Server

    1 week ago


    Marathon, Florida, United States Shaner Hotel Group Full time

    Job OverviewThe Banquet Server plays a crucial role in delivering exceptional service during events and gatherings. This position requires a commitment to quality and customer satisfaction, ensuring that every guest has a memorable experience.Key ResponsibilitiesMaintain availability for a flexible work schedule, including weekends and holidays, to support...