Enterprise Onboarding Specialist

2 days ago

Austin, Texas, United States First Dollar Full time
About First Dollar

First Dollar is a leading provider of software solutions for consumer-driven healthcare (CDH) benefits. Our platform enables organizations to design, launch, and manage a range of benefits, including FSAs, DC-FSAs, LP-FSAs, LSAs, HRAs, HSAs, rewards, and supplementals. We strive to make offering and using benefits effortless for consumers.

Job Summary

We are seeking an experienced Enterprise Onboarding Specialist to join our team. As a key member of our implementation team, you will play a critical role in supporting our partners and employers through the onboarding process. Your primary responsibilities will include:

Key Responsibilities
  • Employer Onboarding & Implementation: Lead the CDH benefit implementation of employer onboarding for SMB and Mid-Market clients through our strategic partners.
  • Customer Success & Relationship Management: Build and maintain trusted advisor relationships with partners and employers. Ensure partners maximize value from our platform by understanding and advocating for their needs.
  • Change Management & Process Improvement: Adapt to changing responsibilities as we scale, pivoting towards a dedicated Customer Success or Implementation role as needed.
Requirements
  • Adaptability: Comfortable with ambiguity and the evolving nature of a scaling startup.
  • Curiosity: A naturally curious person who thrives on learning new things.
  • CDH Experience: Experience or interest in Consumer Driven Healthcare (CDH) or adjacent industries.
  • Relationship Management: Interest in building and managing long-term client relationships.
  • Implementation Interest: Eagerness to contribute to implementation processes for enterprise partners.
What We Offer
  • Competitive Compensation: Competitive salary and meaningful equity.
  • Tax-Advantaged Vehicles: Tax-advantaged vehicles, including a 401(k) plan and a health savings account (HSA) for eligible medical plans.
  • Remote Work Stipend: Each team member gets $500 to help cover expenses like co-working memberships, home office equipment, and coffee runs.
  • Benefits: Excellent medical, dental, and vision insurance. We cover 100% of employee medical premiums and 50% of family member medical premiums for employees enrolled in the HDHP.
  • Work-Life Balance: Progressive policies to support work-life balance, like our flexible paid time off and parental leave program.

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