Client Onboarding Manager

6 days ago

Austin, Texas, United States US001 Marsh USA LLC Full time

About the Role:

This is an exciting opportunity to lead the client onboarding function in North America, partnering with the Global and Regional Head of Client Onboarding and other business stakeholders to grow and evolve the client onboarding function.

Key Responsibilities:

  • Oversee the day-to-day operation of the onboarding function, ensuring seamless client transitions and high-quality service delivery.
  • Lead a team of client onboarding and client agreement specialists, fostering a mindset focused on the function's value proposition.
  • Manage, lead, and coach colleagues to achieve internal KPIs and client satisfaction for client onboarding operations management and services.
  • Partner with other team members and stakeholders to identify continuous improvement opportunities and implement process efficiencies.

Requirements:

  • 7+ years of relevant work experience in client onboarding or a related field.
  • Ability to build strong relationships and build rapport with internal colleagues and carriers.
  • Influence/persuasiveness – ability to achieve outcomes by collaborating with stakeholders.
  • Self-starter, resourceful with the ability to bring solutions and ideas to the firm.

What We Offer:

  • A competitive total rewards package, including health and welfare benefits, tuition assistance, 401K savings, and other retirement programs.
  • A dynamic and inclusive work environment, with opportunities for professional growth and development.
  • A chance to work with a global company, serving clients in over 130 countries.

About Us:

Marsh is the world's leading insurance broker and risk adviser, serving commercial and individual clients with data-driven risk solutions and advisory services. We are committed to embracing a diverse, inclusive, and flexible work environment, and we aim to attract and retain the best people.

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