Cisco Enterprise Agreement Customer Success Manager
2 weeks ago
The Cisco Enterprise Agreement Customer Success Manager will be responsible for onboarding and guiding customers through the lifecycle of their Enterprise Agreement, ensuring retention and growth. This role will work closely with customers to create customized success plans, driving adoption, expansion, and services for their Cisco Enterprise Agreements.
This is a remote position that may require occasional travel to Austin, TX or Somerset, NJ as determined by SHI management.
About SHI International
SHI International Corp. is a global provider of IT solutions and services, dedicated to helping organizations achieve their goals through technology. With over 17,000 customers worldwide, SHI offers a unique concierge approach to IT solutions, ensuring that every customer receives personalized attention and support.
As a member of the SHI team, you can expect:
- A commitment to diversity and inclusion, as a minority- and woman-owned enterprise.
- Continuous professional growth and leadership opportunities.
- Comprehensive health, wellness, and financial benefits to support your well-being and that of your family.
- World-class facilities and the latest technology to help you thrive, whether in the office or remotely.
Key Responsibilities
Key responsibilities include:
- Seamlessly onboarding customers into their Cisco Enterprise Agreement.
- Serving as the Subject Matter Expert for EA customers' Cisco Smart Accounts, EA Workspace, Control Hub, Meraki Dashboard, and more.
- Planning and conducting Customer Success Reviews with customers on a regular basis.
- Interpreting complex Cisco EA consumption reports for True Forward analysis.
- Taking ownership of customer retention through the implementation of the EA CSM Renewal Playbook.
This role requires a high level of knowledge on Cisco Commerce Workspace (CCW) & EA Management Portal (EAMP), as well as excellent organizational and self-management skills.
Qualifications
- Bachelor's degree or equivalent experience.
- 3+ years of technical, business, and/or sales experience.
- 3+ years of experience with selling Cisco products, Smart Accounts, or services with a proven track record.
Required Skills
- Working knowledge of Microsoft, Excel, and PowerPoint.
- Knowledge of Cisco, including business model, architectures, and solutions.
- Excellent communication, consultation, and presentation skills.
Certifications Required
- Cisco Customer Success Manager Specialist Certification must be obtained within 6 months of hire date.
Additional Information
- The estimated pay range for this position is $100,000 - $150,000, including a base salary and bonuses.
- Benefits may include medical, vision, dental, 401K, and flexible spending.
- SHI International is an equal employment opportunity employer.
Job Requirements
- Travel as needed based on business needs and determined by SHI management.
-
Austin, Texas, United States SHI International Full time{"h1": "Customer Success Manager for Cisco Enterprise Agreements", "p": "As a Customer Success Manager for Cisco Enterprise Agreements at SHI International, you will be responsible for onboarding and guiding customers through the life cycle of their Enterprise Agreement (EA) or other software contracts. Your goal will be to ensure retention and growth...
-
Austin, Texas, United States SHI International Full timeAbout SHI InternationalSHI International Corp. is a global provider of IT solutions and services, dedicated to helping organizations achieve their goals through technology. With a commitment to diversity and a concierge approach, SHI has grown to become a $14 billion company, serving over 17,000 organizations worldwide.Job SummaryThe Cisco Enterprise...
-
Austin, Texas, United States SHI International Full timeAbout the RoleThe Cisco Enterprise Agreement Business Development Manager will be responsible for onboarding and guiding customers in their designated alignment to ensure retention and growth through the life cycle of their Enterprise Agreement (EA) or other software contracts up until their renewal date.This position will work with Cisco software and...
-
Enterprise Customer Success Manager
4 weeks ago
Austin, Texas, United States Miro Enterprise Full timeAbout the RoleMiro Enterprise is seeking a highly skilled and experienced Enterprise Customer Success Manager to join our growing Customer Success organization. As a key member of our team, you will be responsible for delivering exceptional customer experiences, driving business growth, and building strong relationships with our Enterprise clients.Key...
-
Enterprise Customer Success Manager
4 weeks ago
Austin, Texas, United States Miro Enterprise Full timeAbout the RoleMiro Enterprise is seeking a seasoned Customer Success Leader to oversee our growing Enterprise team. In this role, you will build, coach, and manage a quickly scaling team of Enterprise Customer Success Managers. As a member of the Customer Success leadership team, you will work closely with cross-functional partners to improve processes and...
-
Enterprise Customer Success Manager
3 weeks ago
Austin, Texas, United States Miro Enterprise Full timeAbout the RoleMiro Enterprise is seeking a seasoned Customer Success professional to lead our growing Enterprise team. As a key member of our Customer Success leadership team, you will be responsible for building, coaching, and managing a high-performing team of Customer Success Managers. Your expertise will be crucial in driving customer satisfaction,...
-
Cisco Smartnet Customer Success Manager
2 weeks ago
Austin, Texas, United States SHI GmbH Full timeJob SummaryThe Cisco Smartnet Customer Success Manager is responsible for driving retention and growth of SHI's Cisco Smartnet business within a given region. This role requires a strong understanding of Cisco products and services, as well as excellent communication and presentation skills.Key ResponsibilitiesManage customer experience through regular...
-
Cisco Smartnet Customer Success Manager
4 weeks ago
Austin, Texas, United States SHI GmbH Full time{"Job SummaryThe Cisco Smartnet Customer Success Manager is responsible for driving retention and growth of SHI's Cisco Smartnet business within a given region. The role involves working closely with SHI sellers and building relationships with Cisco sellers and top customer contacts within the assigned coverage area. The Success Manager will meet with select...
-
Cisco Smartnet Customer Success Manager
3 weeks ago
Austin, Texas, United States SHI International Full timeAbout the RoleWe are seeking a highly skilled Cisco Smartnet Customer Success Manager to join our team at SHI International Corp. As a key member of our organization, you will be responsible for driving business growth and customer retention within a designated region.Key ResponsibilitiesDevelop and execute strategies to retain and grow SHI's Cisco Smartnet...
-
Enterprise Customer Success Manager
3 weeks ago
Austin, Texas, United States Miro Enterprise Full timeAbout the RoleMiro Enterprise is seeking a highly skilled Enterprise Customer Success Manager to join our growing Customer Success organization. As a key member of our team, you will be responsible for delivering exceptional customer experiences, driving customer retention, and maximizing the value our customers derive from our platform.Key...
-
Customer Experience Specialist
4 weeks ago
Austin, Texas, United States Cisco Full timeAbout the RoleCisco is seeking a highly skilled Customer Experience Specialist to join our team. As a key member of our organization, you will be responsible for driving customer success and accelerating the onboarding of Cisco Umbrella and User Protection Suite portfolio.Key ResponsibilitiesDevelop and maintain in-depth security product knowledge, with...
-
Enterprise Customer Success Manager
6 days ago
Austin, Texas, United States LumApps Full timeAbout the RoleLumApps is seeking a highly skilled Enterprise Customer Success Manager to join our Austin team. As a key member of our Customer Success Team, you will be responsible for driving customer adoption and growth of our Employee Experience Platform.Key ResponsibilitiesManage a portfolio of LumApps Enterprise Customers, working closely with key...
-
Customer Experience Specialist
3 weeks ago
Austin, Texas, United States Cisco Full timeCustomer Success Specialist RoleAs a key member of our Cisco team, you will drive customer success for our Umbrella and Secure Access portfolio. This strategic role requires a deep understanding of customer needs and technical expertise to deliver exceptional results.Key Responsibilities:Develop and execute customer success plans to drive adoption and...
-
Enterprise Customer Success Manager
6 days ago
Austin, Texas, United States Jamf Full timeAbout the RoleWe are seeking a highly skilled and experienced Enterprise Customer Success Manager to join our team at Jamf. As a key member of our Customer Success organization, you will be responsible for driving the success of our Enterprise customers, ensuring they achieve their goals and objectives through the effective use of our products and...
-
Enterprise Customer Success Manager
2 weeks ago
Austin, Texas, United States LumApps Full timeAbout the RoleLumApps is seeking a highly skilled Enterprise Customer Success Manager to join our Austin team. As a key member of our Customer Success Team, you will be responsible for driving customer adoption and growth of our Employee Experience Platform.Key ResponsibilitiesManage a portfolio of LumApps Enterprise Customers, working closely with key...
-
Customer Experience Specialist
4 weeks ago
Austin, Texas, United States Cisco Full timeJob Summary:Cisco is seeking a highly skilled Customer Experience Specialist to drive customer success for our Umbrella and Secure Access and User Protection Suite portfolio. As a critical, strategic, and technical role, you will be responsible for focusing on and driving customer success.Key Responsibilities:Develop and execute customer success strategies...
-
Enterprise Customer Success Manager
6 days ago
Austin, Texas, United States Way Service LTD Full timeAbout Way Service LTDHeadquartered in Austin, Texas, with its EMEA HQ in Paris, Way Service LTD is the category-leading B2B technology for brands to unlock the extraordinary power of experiences.In a world where 76% of consumers would rather spend their money on experiences over material goods, Way Service LTD provides the technology for brands to meet this...
-
Enterprise Customer Success Manager
1 week ago
Austin, Texas, United States Way Service LTD Full timeAbout Way Service LTDHeadquartered in Austin, Texas, with its EMEA HQ in Paris, Way Service LTD is the category-leading B2B technology for brands to unlock the extraordinary power of experiences. In a world where 76% of consumers would rather spend their money on experiences over material goods, Way provides the technology for brands to meet this rapidly...
-
Enterprise Customer Success Manager
2 weeks ago
Austin, Texas, United States DISCO Full timeAbout the RoleWe are seeking a highly skilled Enterprise Customer Success Manager to join our team at DISCO. As a key member of our customer success organization, you will be responsible for driving growth and retention across our largest and most complex accounts.Key ResponsibilitiesDevelop and execute customized success plans to drive growth and retention...
-
Enterprise Customer Success Strategist
4 weeks ago
Austin, Texas, United States Navan Full timeEnterprise Customer Success ManagerAs a trusted advisor to key named/strategic customers, you will help them succeed with our platform and ensure they receive maximum value from our solution throughout their lifecycle. You'll be responsible for understanding customer requirements, implementing and onboarding new customers, conducting product training,...
