Animal Care Client Coordinator: Front Office
2 weeks ago
Ethos Veterinary Health
Client Services Coordinator: Veterinary Front Desk
Client Care - Full Time
The Client Services Coordinator is responsible for delivering outstanding service to all clients, managing clerical and record-keeping tasks related to animal patient care and treatment, and supporting various medical departments and personnel.
Schedule: This position requires flexibility as the hospital operates 24/7. Employees must be available to work at least one weekend shift and may be asked to work on holidays.
Compensation: The salary for this role is commensurate with education and experience, starting at $16.50 per hour.
Key Responsibilities:
- Prepare for client appointments by reviewing medical records, retrieving necessary documents, and organizing required forms prior to client arrival.
- Complete and verify necessary forms, ensuring compliance with Ethos standards and legal regulations.
- Welcome clients and their pets to the facility, ensuring their comfort during their visit, including greeting them and providing refreshments.
- Educate clients about available hospital services, products, and practices.
- Assist clients with non-medical inquiries, appointment scheduling, and billing processes.
- Accurately enter client and patient information into the hospital's information system, ensuring alignment with treatment estimates and charge sheets.
- Facilitate the admission and discharge of pets for appointments and services, scheduling follow-up visits as required.
- Collect and process payments from clients accurately.
- Explain various payment options available to clients, including credit lines and billing plans.
- Manage pet insurance claims from initiation through to completion.
- Maintain cleanliness and organization in public areas of the hospital, including the front desk, reception area, and waiting rooms.
Education, Licenses, and Job Requirements:
- A high school diploma or equivalent experience is required; an Associate's or Bachelor's degree is preferred.
- Ability to stand for extended periods and perform physical tasks such as lifting and carrying up to 50 pounds.
Skills and Experience:
- Minimum of 1 year of customer service experience.
- Demonstrated ability to multitask and prioritize effectively.
- Exceptional organizational capabilities.
- Ability to remain calm and efficient in high-pressure situations.
- Strong active listening and customer service skills, with a focus on resolving client issues with professionalism.
- Facilitate effective communication among client service staff, veterinarians, and technical personnel.
- Excellent written and verbal communication skills, with a keen awareness of non-verbal cues.
- Strong problem-solving abilities and the capacity to recognize changes in circumstances to ensure client satisfaction.
- Proficient in computer use, including Microsoft Office, credit card processing, multi-line phone systems, and other office equipment.
Benefits of Working at Ethos Veterinary Health:
Compensation is based on experience and skill level. Full-time employees enjoy a comprehensive benefits package that includes health insurance options, dental and vision coverage, disability and life insurance, flexible spending accounts, a 401(k) plan, an Employee Assistance Program, paid time off, uniforms, and a generous continuing education allowance.
Ethos is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status, or any other legally protected status. All employment decisions are made based on qualifications, competence, merit, and business needs.
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