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Office Reception Coordinator

2 months ago

Winchester, Massachusetts, United States ADVANTAGE BEHAVIORAL HEALTH Full time

Company Overview:
Advantage Behavioral Health is the parent organization of Harmony Bay and Victory Bay, delivering Behavioral Health and Management Services nationwide. Our commitment is to offer accessible and cost-effective behavioral health solutions while ensuring an exceptional experience for both our clients and team members.

Position Summary:

  • As a Front Desk Receptionist, you will play a crucial role in managing various office tasks, including filing, handling phone calls, organizing documentation, and basic financial transactions. A dependable work ethic, excellent communication skills, and proficiency with essential office equipment and software are essential.
Key Responsibilities:
  • Welcome clients and foster a welcoming office environment.
  • Manage incoming calls, take messages, and direct calls to the appropriate departments.
  • Organize and maintain records and forms; update as necessary.
  • Create and manage up-to-date documents and spreadsheets.
  • Oversee the sorting and distribution of incoming correspondence.
  • Prepare outgoing mail, including envelopes and packages.
  • Operate office machinery, such as photocopiers and printers.
  • Conduct inventory of office supplies and place orders as needed.
  • Verify insurance eligibility.
  • Confirm appointments.
  • Assist healthcare providers with pharmacy communications.
  • Maintain centralized scheduling for clinical and medical departments.
Job Type: Full-time

Education Requirements: High School Diploma or equivalent; Associate's degree preferred.

Experience Requirements: Proven experience in a front office or clerical role, strong understanding of office procedures and basic accounting principles, ability to effectively use and maintain office equipment, proficient in Microsoft Office, exceptional communication skills, and strong organizational and multitasking abilities.

Core Competencies:
  • Proficient use of English, including grammar and spelling.
  • Familiarity with relevant software applications.
  • Understanding of general office principles and practices.
  • Basic computer skills, including email etiquette.
  • Professional demeanor in phone and customer service interactions.
Physical Requirements:
  • Ability to lift 20-50 lbs.
  • Frequent walking, sitting, standing, and driving.
  • Close visual work, including computer use, typing, reading, and writing.
Environmental Considerations:
  • Exposure to communicable diseases.
  • Varied floor surfaces.
  • Exposure to hot and cold temperatures.
  • Lighting conditions may vary.
  • Environmental factors may differ.
Preferred Certifications:
  • Current CPR Certification.
  • Narcan Certification.
Advantage Behavioral Health is an equal opportunity employer, celebrating diversity and committed to fostering an inclusive environment for all employees.