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Office Reception Coordinator

2 months ago


Winchester, Massachusetts, United States ADVANTAGE BEHAVIORAL HEALTH Full time

Company Overview:
Advantage Behavioral Health operates as the parent organization for Harmony Bay and Victory Bay, delivering Behavioral Health and Management Services throughout the United States. Our goal is to offer accessible and cost-effective behavioral health solutions while ensuring an exceptional experience for both our clients and staff.

Position Summary:
The Front Desk Receptionist plays a crucial role in managing various office tasks, including but not limited to filing, answering phone calls, organizing documents, and handling basic financial transactions. A dependable work ethic, strong communication skills, and proficiency with essential office equipment and software are essential for success in this role.

Key Responsibilities:
  • Welcome clients and foster a welcoming office environment.
  • Manage incoming calls, take messages, and direct calls to the appropriate departments.
  • Organize and maintain documentation and records, ensuring updates as needed.
  • Create and keep current documents and spreadsheets.
  • Oversee the sorting and distribution of incoming correspondence.
  • Prepare outgoing mail, including envelopes and packages.
  • Utilize office equipment such as photocopiers and printers effectively.
  • Conduct inventory of office supplies and place orders as necessary.
  • Verify insurance eligibility for clients.
  • Confirm appointments and assist providers with pharmacy communications.
  • Coordinate centralized scheduling for clinical and medical departments.
Job Type: Full-time

Qualifications:
  • High School Diploma or equivalent; Associate's degree preferred.
  • Proven experience in a front office or clerical role.
  • Strong understanding of office procedures and basic accounting principles.
  • Ability to effectively operate and maintain office equipment.
  • Proficient in Microsoft Office applications.
  • Excellent communication skills and strong organizational abilities.
  • Capability to multitask effectively.
Core Competencies:
  • Proficient use of English grammar, spelling, and usage.
  • Familiarity with relevant software applications.
  • Understanding of general office principles and practices.
  • Basic computer skills, including email etiquette.
  • Professional demeanor in phone and customer service interactions.
Physical Requirements:
  • Ability to lift 20-50 lbs.
  • Frequent walking, sitting, standing, and driving.
  • Close visual work, including computer use, typing, reading, and writing.
Environmental Considerations:
  • Exposure to communicable diseases.
  • Varied floor surfaces.
  • Temperature fluctuations.
  • Lighting variations.
  • Environmental conditions may differ.
Preferred Certifications:
  • Current CPR Certification.
  • Narcan Certification.
Advantage Behavioral Health is committed to diversity and inclusion, ensuring an equitable environment for all employees.