Junior Customer Support Representative

2 weeks ago


Dallas, Texas, United States Curate Corp Voice Full time
Job Overview

Position: Entry-Level Customer Service Assistant
Department: Customer Service
Supervisor: Customer Service Manager

Position Summary:

Curate Corp Voice is in search of a dedicated and enthusiastic Entry-Level Customer Service Assistant to enhance our vibrant team. The successful candidate will deliver outstanding support to our clientele, addressing questions, resolving concerns, and ensuring a satisfactory customer journey. This position is ideal for individuals who are committed to assisting others and are eager to embark on a career in customer service.

Core Responsibilities:
  • Client Assistance: Address customer inquiries through various communication channels in a courteous and prompt manner.
  • Problem Solving: Aid in the resolution of customer grievances and challenges, escalating issues to senior staff when appropriate.
  • Product Insight: Acquire a comprehensive understanding of the company's offerings to provide precise information to clients.
  • Record Keeping: Ensure accurate documentation of customer interactions and transactions within the company's CRM platform.
  • Teamwork: Collaborate with colleagues to guarantee consistent and high-quality customer service.
  • Feedback and Improvement: Offer insights on recurring customer challenges and propose enhancements to improve the customer experience.
Required Qualifications:
  • High school diploma or equivalent; additional training or certifications in customer service is advantageous.
  • Exceptional verbal and written communication skills.
  • Strong analytical skills and attention to detail.
  • Ability to thrive in a dynamic environment and handle multiple responsibilities concurrently.
  • Familiarity with basic computer software, including Microsoft Office and CRM tools.
  • A positive demeanor and a genuine desire to assist others.
Posted by Curate Corp Voice

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