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Customer Support Representative I

2 months ago

Dallas, Texas, United States AppFolio Full time


Overview

At AppFolio, we operate as a cohesive unit, striving together to create exceptional products that enhance the lives and workflows of our customers today and in the future. AppFolio is a premier organization where careers flourish and accelerate. Here, innovation thrives through teamwork.

Role Summary

The Customer Care Specialist I - V+ position acts as a vital connection between AppFolio and our clients, representing our company and fostering loyalty among our customers in the property management sector.

The Customer Care Specialist I, V+ will focus on delivering outstanding support to our Screening & FolioGuard clientele. This role is pivotal in promoting the understanding and utilization of these services, collaborating with the Customer Care V+ team to devise innovative solutions tailored to our customers' needs.

Your Contributions
  • Engage with clients through various communication channels to manage relationships and ensure the effective handling of requests related to our Screening & FolioGuard services.
  • Provide exceptional service to existing clients utilizing our Screening & Guard offerings.
  • Educate clients on best practices and encourage service adoption.
  • Relay valuable feedback directly to our Product Development team based on client insights.
Qualifications
  • Proficient in managing multiple tasks while adhering to response time expectations.
  • Organized and effective in managing tasks and queues.
  • Clear and concise communication skills with team members, management, and clients via phone, chat, and email.
  • Open to feedback and views mistakes as opportunities for growth.
  • Strong skills in building customer relationships.
  • Excellent written and verbal communication abilities with a strong focus on customer service.
  • Able to collaborate across functions in a dynamic environment.
  • Capable of handling sensitive information with discretion.
Essential Requirements
  • BA/BS degree or equivalent professional experience is required.
Compensation & Benefits

The anticipated hourly wage for this role is $25.50.

The actual compensation will be determined based on various factors, including the candidate's skills, education, and experience.

Base pay is just one aspect of a comprehensive Total Rewards package. The indicated base pay range does not encompass additional benefits or bonuses that may be available based on the role and employment type.

Regular full-time employees are eligible for benefits - further details available.

Why Choose AppFolio

Grow - We foster a high-performance culture where achievements are recognized with opportunities for advancement and a compelling total rewards package. Our meaningful work drives both business and personal growth.

Learn - We are committed to helping you realize your potential by investing in your development from day one. We cultivate a team of innovative thinkers through coaching and mentorship from our exceptional leaders, providing the time and resources necessary for skill enhancement.

Impact - We aim to create an environment where living, investing, managing, and supporting communities feels seamless and effortless, empowering individuals to thrive. Our innovation is purposeful, and we nurture a culture of impact, learning from each other as well as our customers and communities.

Connect - We excel in hybrid work by creating a flexible, personal, and connected environment, regardless of location. We encourage innovation and collaboration while celebrating our successes together.

Paddle as One.

Learn more about us at our website.

Equal Opportunity Statement

At AppFolio, we embrace diversity in backgrounds and perspectives, relying on it to drive our innovative culture. We are proud to be an Equal Opportunity Employer, believing that our products, teams, and business are strengthened by this diversity. All individuals are welcome at AppFolio, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, ancestry, physical or mental disability, or veteran status.