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Customer Support Representative

2 months ago

Dallas, Texas, United States Rose International Full time

Available Shifts:

Position 1 and 2:

Shift Time: 11:30 AM - 8:00 PM

Work Week: Tuesday - Saturday

Job Overview:

  • Completion of competency checklists for both skill sets required at CR1 level.
  • Responsible for answering calls from public and internal customers, including employees, patients, and visitors, while documenting and dispatching work requests.
  • Assistance with special projects as needed.

Essential Functions:

  • Proficient in all phone and work request dispatch responsibilities, with the ability to cover for CR 1s on any shift.
  • Monitoring of environmental alarms, including doors, gates, parking lot intercoms, and CCTV.
  • Support the workflow and assignments for patient transporters.
  • Lead or participate in departmental projects.
  • Provide feedback to leadership on process improvements, efficiency enhancements, and departmental performance maximization.
  • Perform all duties in a competent, professional, and courteous manner.

Knowledge, Skills, and Abilities:

  • Ability to manage challenging situations and provide conflict resolution when necessary.
  • Excellent customer service skills.
  • Proficiency in reading and writing in English.
  • Familiarity with Microsoft Office Suite.
  • Ability to understand instructions, correspondence, memos, and other forms of communication.
  • Capability to thrive in a fast-paced, high-pressure environment.

Additional Information:

  • Experience in an administrative support role and/or customer service is preferred, with a background in healthcare, call center, or dispatch services being advantageous.
  • Minimum educational requirement: H.S. Diploma/GED Equivalent.
  • Experience: 1+ year required.

Working Conditions:

  • Physical requirements include sitting or standing/walking, with occasional stooping, climbing, or lifting of light materials (10 to 20 lbs).
  • Work environment is primarily indoors with potential mild physical discomfort from dust, fumes, temperature, and noise.

Benefits:

For details on employment benefits associated with this position, please refer to the appropriate resources.

Equal Opportunity Employer:

Rose International is committed to providing equal employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.

Accommodations:

If you require assistance during the application process or any phase of employment due to a disability or other reasons, please reach out for support.