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Junior Customer Support Representative

2 months ago

Dallas, Texas, United States Curate Corp Voice Full time
Job Overview

Position: Entry-Level Customer Service Assistant
Department: Customer Service
Supervisor: Customer Service Manager

Position Summary:

We are looking for a dedicated and enthusiastic Entry-Level Customer Service Assistant to enhance our customer support team. The successful candidate will deliver outstanding assistance to our clients, addressing their questions, resolving concerns, and ensuring a satisfactory customer journey. This position is ideal for individuals who are eager to assist others and are keen to embark on a career in customer service.

Primary Responsibilities:
  • Client Assistance: Address customer inquiries through various communication channels in a courteous and prompt manner.
  • Problem Solving: Help in resolving customer complaints and challenges, referring them to senior staff when needed.
  • Product Familiarity: Acquire a comprehensive understanding of the company's offerings to provide precise information to clients.
  • Record Keeping: Ensure accurate documentation of customer interactions and transactions within the company's CRM system.
  • Teamwork: Collaborate with colleagues to maintain consistent and high-quality customer service.
  • Ongoing Development: Offer insights on recurring customer challenges and propose enhancements to improve the customer experience.
Requirements:
  • High school diploma or equivalent; further education or certifications in customer service is advantageous.
  • Strong verbal and written communication skills.
  • Excellent problem-solving skills and attention to detail.
  • Ability to thrive in a fast-paced environment and handle multiple responsibilities.
  • Basic proficiency in computer applications, including Microsoft Office and CRM systems.
  • A positive demeanor and a genuine desire to assist others.
Job Posted by Curate Corp Voice