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Front Desk Associate
2 months ago
The Yarrow Group is a collection of independently spirited and branded hotels focused on remarkable hospitality. Our vision, mission, values, and commitments are at the core of every decision we make and every person we hire. We strive to create a work environment that honors our employees, guests, and investors.
Job OverviewThe Manager in Training (MIT) will complete the Yarrow Group MIT program, with specific daily responsibilities in a hotel operational department (Front Desk, F&B, Rooms).
Key Responsibilities- Greet and register guests, provide prompt and courteous service, and close out guest accounts upon completion of stay to meet high standards of quality.
- Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change, and balance an assigned house bank. Accept and record vouchers, travelers checks, and other forms of payment.
- Promptly answer the telephone using positive and clear communication. Input messages into the computer. Retrieve messages and communicate the content to the guest.
- Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results.
- Remain calm and alert, especially during emergency situations and heavy House activity, serving as a role model for clerks and other employees.
Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to "pitch-in" and help co-workers with their job duties and be a team player.
BenefitsThe Yarrow Group offers a comprehensive benefits package, including health care, retirement plan, life insurance, paid time off, and training and development opportunities.
