Technical Support Specialist Level 2
1 week ago
We are seeking a dedicated Technical Consultant to enhance our IT support capabilities at Centre Technologies. This role is essential for addressing various IT Infrastructure technologies, with a strong focus on identifying and resolving root causes of issues.
Key Responsibilities
The primary duties of this position include:
- Ensuring the maintenance, configuration, and dependable operation of computer systems, network infrastructure, and servers, both physical and virtual across diverse client environments.
- Administering, implementing, and maintaining server operating systems and associated software.
- Installing and upgrading server components and software as needed.
- Managing virtual servers utilizing ESXi and Hyper-V hypervisors.
- Troubleshooting and resolving software, operating system, and networking issues effectively.
- Scheduling, executing, and monitoring system backups, and performing data recoveries when necessary.
- Actively addressing problems and issues with computer and server systems to minimize work disruptions.
- Managing and resolving issues in a timely manner.
- Overseeing server capacity, storage planning, and database performance.
- Establishing and implementing standards for hardware and software compatibility.
- Providing mentorship and guidance to Tier-I Team members as required.
- Documenting completed work promptly and enhancing existing documentation to improve team efficiencies.
Qualifications
To be considered for this role, candidates should possess:
- A minimum of 5 years of hands-on IT experience.
- Certifications such as VMware VCP and AZ-900 or equivalent are strongly desired.
- A Bachelor's Degree is preferred.
Expertise Required
Candidates should have expert-level administration experience with:
- Windows 7/8/10
- Windows Server 2008R2/2012R2/2016/2019
- Office 365 Admin portal and Mail portal
- Microsoft Exchange
- Microsoft Windows Administration tools (AD Users and Computers, DHCP, DNS, Group Policy, Sites and Services, etc.)
- VMware and Hyper-V Server Virtualization Technologies
- Networking protocols including DHCP and DNS, as well as switching and routing.
- Experience with Enterprise Storage solutions such as ExaGrid, Compellent, and Synology is a plus.
- Familiarity with Hyperconverged Technology is an advantage.
Implementation and Management Experience
Experience with the following is also beneficial:
- Microsoft Active Directory, including Azure AD
- Citrix Technologies
- XenServer, XenApp, XenDesktop, and Web Interface
- Backup/DR strategies including VEEAM and Asigra
Work Environment
This position primarily operates in a climate-controlled environment with minimal safety/health hazards. Occasional lifting (up to 50 pounds) may be required. Reasonable accommodations can be made for individuals with disabilities/injuries to perform essential functions. The noise level in the work environment is moderate, and frequent local travel is expected.
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