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Technical Support Specialist

2 months ago

Tulsa, Oklahoma, United States Syntricate Technologies Full time

Job Title:
IT Support Technician

Job Overview:

We are seeking a dedicated IT Support Technician to provide exceptional technical assistance and support to our clients. The ideal candidate will play a crucial role in ensuring that all employees have seamless access to technology and services.


Key Responsibilities:
  • Deliver enhanced IT support to designated offices, including in-person assistance for immediate needs.
  • Assist users with software installations and hardware troubleshooting.
  • Acquire in-depth knowledge of the company's applications and services.
  • Guide users through troubleshooting processes to resolve issues efficiently.
  • Take ownership of technical problems and ensure timely resolutions with proactive communication.
  • Navigate complex technical issues and escalate as necessary for quick resolution.
  • Participate in incident management calls to assist with troubleshooting and solution testing.
  • Resolve issues within a Windows 10, Office 365, and SharePoint environment.
  • Utilize remote support tools to assist offices lacking on-site technicians.
  • Reference the Knowledge Base for solutions to past cases.
  • Identify and communicate knowledge gaps in issue resolution processes.
  • Maintain accurate updates in ticketing and asset management systems.
  • Engage in testing of software and image deployments to ensure documentation accuracy.
  • Support events and meetings as needed.
  • Conduct regular maintenance of on-site technology, including printers and conference room equipment.
  • Monitor inventory levels of IT supplies and equipment.
  • Provide detailed information on issues when escalating to other teams or management.
  • Proactively manage tasks and seek assistance when necessary.
  • Perform additional duties as assigned.

Required Qualifications:
  • A college degree or equivalent combination of education and experience.
  • 1 to 3 years of experience in technical support within the technology sector.
  • Previous experience in end-user services or related fields.
  • Strong proficiency in Windows operating systems.
  • Familiarity with Microsoft Office products.
  • Experience with ticketing systems such as Remedy or ServiceNow.
  • Solid understanding of laptop hardware.
  • Knowledge of mobile device support for iOS and Android.
  • Basic analytical and problem-solving capabilities.
  • Experience with printers, copiers, video conferencing, and multimedia technology.
  • Willingness to learn new technologies and adapt quickly.
  • Excellent interpersonal skills for effective communication with clients and team members.
  • Strong organizational and communication skills.
  • Ability to work independently as well as collaboratively in a team environment.

Thank you,

Syntricate Technologies Inc.

MBE & E-Verify Certified
IT Services & Solutions | IT, Non-IT & Medical Staffing services

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