Technical Support Specialist
6 days ago
M Boone is seeking a highly skilled Service & Support Technician I to join our team. As a key member of our Service & Support Group, you will play a critical role in ensuring the exceptional customer experience for our clients.
Key Responsibilities- Customer Support: Provide timely and effective support to end-users, resolving technical issues and ensuring seamless service delivery.
- Technical Expertise: Possess in-depth knowledge of internet services, telephone systems, and network operating systems, with the ability to troubleshoot and resolve complex technical issues.
- Documentation and Reporting: Accurately document and update call-tracking systems, ensuring timely escalation of customer problems and maintaining accurate records of customer interactions.
- Team Collaboration: Act as a liaison between end-users, technical support staff, and management, fostering effective communication and collaboration to drive business success.
- Education and Experience: A minimum of three years of job/field-related experience or an AA/AS or technical certification in Computer Information Systems, Management Information Systems, or Business.
- Technical Skills: Proficiency in basic electronics, specification sheets, and circuit diagrams, with knowledge of company products and services.
- Soft Skills: Excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment.
M Boone is a family-owned group of telecom, broadband, wireless, and data center companies dedicated to delivering exceptional customer experiences. We offer a competitive benefits package, including company-paid health insurance and 401k with company match.
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