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Technical Support Specialist

2 months ago

Tulsa, Oklahoma, United States TEKsystems Full time

Essential Qualifications:

  • Minimum of 1 year experience in technical support roles
  • Proficient in chat-based assistance
  • Familiarity with Windows operating systems
  • Knowledge of Office 365 applications
  • Experience with Active Directory management

Position Overview:

TEKsystems is seeking a dedicated Technical Support Specialist to join our expanding team. As our call volume and ticket requests increase, we are looking for individuals who are eager to enhance their technical expertise while managing daily IT operations and projects. This role offers a unique opportunity to engage with new technologies that are essential for maintaining our clients' operational efficiency.

Key Responsibilities:

  • Provide comprehensive IT support via phone and chat channels
  • Assist with networking issues, including DNS, DHCP, and TCP/IP
  • Diagnose and resolve problems in a high-demand, multi-user environment
  • Troubleshoot issues related to PCs, printers, and other devices
  • Support Windows-based systems effectively
  • Act as the primary point of contact for resolving a diverse range of IT challenges promptly
  • Manage high-impact incidents with urgency
  • Collaborate with management and team members to enhance IT solutions through analytical and technical support
  • Oversee local technical initiatives
  • Develop and maintain policies, procedures, and operational processes
  • Identify and analyze root causes of operational challenges and inefficiencies
  • Work independently in a customer-facing role with minimal supervision
  • Utilize strong communication skills to convey complex IT concepts in an understandable manner

About TEKsystems:

At TEKsystems, we are committed to driving transformation. We empower our clients to realize their ideas and solutions, seizing opportunities in a rapidly evolving landscape. With a workforce of 80,000 professionals, we partner with over 6,000 clients, including a significant portion of the Fortune 500, across North America, Europe, and Asia. As a leader in Full-Stack Technology Services and Talent Services, we collaborate with forward-thinking leaders to facilitate change. This is the essence of true partnership. TEKsystems is proud to be part of the Allegis Group.

TEKsystems is an equal opportunity employer and welcomes all applications without regard to race, gender, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.