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Senior Technical Support Specialist

2 months ago

Tulsa, Oklahoma, United States Jobot Full time

Position Overview:
We are seeking a dedicated and skilled Senior Technical Support Specialist to become a vital part of our team. This role is essential for delivering exceptional technical assistance to our clientele, ensuring that their IT challenges are addressed promptly and effectively.

About Us:
We are a rapidly expanding technology firm specializing in IT solutions, including network design and execution, cybersecurity, software engineering, and cloud computing services.

Why Join Our Team?
As a member of our team, you will engage in exciting projects and collaborate with esteemed clients, all while contributing to our growth in the technology sector.

Key Responsibilities:
As a Senior Technical Support Specialist, your primary responsibilities will include:

  • Providing top-tier technical support to our clients, ensuring their IT systems operate smoothly.
  • Troubleshooting and resolving technical issues related to O365, basic networking, Windows 10, and network printers.
  • Employing analytical skills to diagnose and rectify intricate technical problems.
  • Assisting in the creation and deployment of innovative IT solutions to enhance client systems and workflows.
  • Collaborating with team members to exchange knowledge and elevate overall team performance.
  • Offering training and support to clients on effective system usage.
  • Staying informed about the latest trends and technologies in IT to provide clients with optimal solutions.

Qualifications:
To qualify for the Senior Technical Support Specialist position, candidates should possess:

  • A minimum of 3 years of experience in a comparable role within the technology sector.
  • Strong technical troubleshooting and problem-solving capabilities.
  • Demonstrated experience with O365, basic networking, Windows 10, and network printers.
  • Excellent communication skills, with the ability to convey complex technical concepts clearly.
  • The capacity to perform well under pressure and manage multiple priorities effectively.
  • A meticulous approach to work and a commitment to delivering high-quality results.
  • A bachelor's degree in Computer Science, Information Technology, or a related discipline.

This position offers a unique opportunity to join a forward-thinking team where your contributions will have a significant impact. We look forward to welcoming a motivated and experienced IT professional who is passionate about problem-solving.