CareIQ Service Coordinator

6 days ago

Jacksonville, Florida, United States CorVel Corporation Full time

Job Summary:

The CareIQ Service Coordinator provides administrative support to claimants, providers, and claims professionals regarding new and ongoing ancillary healthcare services. Utilizing proprietary systems and knowledge from training, a CareIQ Service Coordinator will provide excellent customer service to both inbound and outbound customers. A CareIQ Service Coordinator operates with a high focus on accuracy, urgency, and communication to ensure that services are completed on schedule and without interruption.

Key Responsibilities:

  • Provides customer service in a high-volume call-center environment.
  • Completes accurate data review and entry.
  • Learns and operates corporate proprietary systems.
  • Requests and reviews treatment and appointment documentation to verify completion and accuracy.
  • Completes administrative review of claim authorization, referral orders, appointment notes, and reports to ensure services that have been completed, ordered, and authorized are in alignment.
  • Ensures all case stakeholders are updated regularly.
  • Types and proofreads reports and correspondence via email and management systems.
  • Transcribes correspondence/reports from dictation.
  • Uses problem-solving and critical thinking skills to ensure daily scheduling challenges do not cause delays in securing appointments.
  • Requires regular and consistent attendance.
  • Meets departmental production and quality performance expectations.
  • Complies with all safety rules and regulations during work hours in conjunction with the Injury and Illness Prevention Program (IIPP).
  • Additional duties as required.

Requirements:

  • Process-oriented and effective multi-tasking skills in a high-volume, fast-paced, team-oriented environment.
  • Excellent written and verbal communication skills.
  • Ability to meet designated deadlines.
  • Computer proficiency and technical aptitude with the ability to utilize MS Office and Proprietary Systems.
  • Strong interpersonal, time management, and organizational skills.
  • Ability to maintain a professional and courteous demeanor that sets the tone for complex telephonic conversations.
  • Ability to work both independently and within a team environment.

Education/Experience:

  • High School diploma.
  • Prior work experience in a detail-oriented customer service environment.

Pay Range:

CorVel uses a market-based approach to pay and our salary ranges may vary depending on your location. Pay rates are established taking into account the following factors: federal, state, and local minimum wage requirements, the geographic location differential, job-related skills, experience, qualifications, internal employee equity, and market conditions. Our ranges may be modified at any time.

For leveled roles (I, II, III, Senior, Lead, etc.) new hires may be slotted into a different level, either up or down, based on assessment during the interview process, taking into consideration experience, qualifications, and overall fit for the role. The level may impact the salary range and these adjustments would be clarified during the offer process.

Pay Range: $14.90-$22.74 per hour.

A list of our benefit offerings can be found on our CorVel website.

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